Tyanqua George
Knoxville,TN
Summary
- Productive relationship builder
- Excel at listening to customers needs
- Creating solutions that provide value to the customer
- Dependable
- Able to perform duties with minimal supervison
- Experience with outbound and inbound calls
Overview
13
13
years of professional experience
Work History
Custodial Worker
UT Medical Center
03.2022 - Current
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Collected trash and emptied receptacles and recycling containers.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
Benefits Specialist
Talent Bridge
11.2020 - 02.2021
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Observed strict procedures to maintain data and plan participant confidentiality.
Call Center Representative
TeamHealth
03.2014 - 04.2019
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Promptly responded to inquiries and requests from prospective customers.
- Sought ways to improve processes and services provided.
Overnight Stock Associate
Walmart
03.2012 - 12.2014
- Unloaded arriving product stock and moved to store display areas.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Education
High School Diploma -
Westlake High School
Atlanta, GA05.2011
Skills
- Communication
- Problem solver
- Leadership
- Teamwork
- Computer skill
- Active listener
- Time management
- Customer Service
Timeline
Custodial Worker
UT Medical Center
03.2022 - Current
Benefits Specialist
Talent Bridge
11.2020 - 02.2021
Call Center Representative
TeamHealth
03.2014 - 04.2019
Overnight Stock Associate
Walmart
03.2012 - 12.2014
High School Diploma -
Westlake High School
Similar Profiles
Melissa HillMelissa Hill
Cardiac Stepdown Registered Nurse at Ut Medical CenterCardiac Stepdown Registered Nurse at Ut Medical Center
Krista PepkaKrista Pepka
Certified Pharmacy Technician at UT Medical CenterCertified Pharmacy Technician at UT Medical Center
Mckinley ShulerMckinley Shuler
Nursing Technician: 6E Neuro/Stroke at UT Medical CenterNursing Technician: 6E Neuro/Stroke at UT Medical Center