TyAriana White
Atlanta,GA
Summary
Professional with strong background in customer support, excelling in conflict resolution, communication, and problem-solving. Known for fostering collaborative team environment and adapting to changing needs to ensure customer satisfaction. Skilled in handling multiple tasks efficiently, leveraging empathy and active listening to build rapport with clients and team members alike.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
Frontier Airlines
05.2025 - 09.2025
- Assisted passengers with reservations, payments, and inquiries.
- Managed passenger check-in and boarding processes.
- Supported aircraft preparations to ensure on-time departures.
- Delivered excellent customer service and resolved passenger concerns.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Increased sales by 5%
Healthcare Customer Service Representative
Tenet Health
11.2024 - 04.2025
- Facilitated appointment scheduling for patients, ensuring timely access to healthcare services.
- Conducted thorough insurance verifications to confirm patient eligibility and benefits.
- Assisted patients with billing inquiries, providing clear explanations and resolving issues efficiently.
- Managed medical record management tasks to ensure accuracy and compliance with regulations.
- Educated patients on healthcare services and procedures, enhancing their understanding and satisfaction.
- Conducted follow-up calls to ensure patient satisfaction and address any lingering concerns.
Caregiver
Delta Homecare
01.2022 - 01.2024
- Assisted clients with daily living activities including bathing, grooming, and feeding.
- Monitored vital signs and reported health changes to supervisors.
- Prepared meals, grocery shopped, and encouraged healthy nutrition.
- Provided companionship and accompanied clients to appointments and activities.
- Maintained safe, clean environments through light housekeeping and hazard prevention.
Customer Service Representative
Teleperformance
05.2022 - 09.2023
- Assisted customers with inquiries about account issues and service options.
- Resolved billing discrepancies and provided clear explanations to customers.
- Provided troubleshooting assistance for technical issues with services.
- Maintained a positive and friendly demeanor during customer interactions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Residential Advisor
Christian City Children’s Home
01.2022 - 01.2023
- Provided crisis intervention and emotional support for youth in care.
- Assisted disabled students with devices, accessibility, and facility navigation.
- Organized orientation programs and group activities to encourage adjustment.
- Reported and escalated sensitive cases requiring professional support.
Sales Associate
Walmart
10.2021 - 03.2022
- Assisted customers with purchases and provided product knowledge.
- Processed transactions, returns, and exchanges efficiently.
- Maintained sales floor organization and restocked inventory.
- Delivered excellent customer service and resolved concerns professionally.
Certified Car Technician
Take 5 Oil Change
01.2022 - 01.2022
- Performed oil changes, tune-ups, and preventative maintenance services.
- Inspected cooling systems and fuel injectors to improve performance.
- Delivered accurate service estimates and maintained detailed repair records.
- Educated customers on vehicle upkeep and ensured compliance with safety standards.
Picker Packer
Amazon
01.2021 - 01.2021
- Labeled, sorted, and prepared packages for shipment.
- Inspected products for quality and accuracy.
- Loaded products for delivery and reported damaged items.
Education
High School Diploma -
Langston Hughes High School
Fairburn, GA05.2020
Skills
- Customer Service & Conflict Resolution
- Caregiving & Patient Support
- Youth Mentorship & Crisis Intervention
- Automotive Maintenance & Repair
- Inventory & Warehouse Operations
- Communication & Team Collaboration
- Safety & Compliance
- Data entry
- Customer service
- Customer complaint resolution
- Microsoft office suite proficiency
- Live chat support
Timeline
Customer Service Agent
Frontier Airlines
05.2025 - 09.2025
Healthcare Customer Service Representative
Tenet Health
11.2024 - 04.2025
Customer Service Representative
Teleperformance
05.2022 - 09.2023
Caregiver
Delta Homecare
01.2022 - 01.2024
Residential Advisor
Christian City Children’s Home
01.2022 - 01.2023
Certified Car Technician
Take 5 Oil Change
01.2022 - 01.2022
Sales Associate
Walmart
10.2021 - 03.2022
Picker Packer
Amazon
01.2021 - 01.2021
High School Diploma -
Langston Hughes High School