Tyasia Barnes

• Provided ongoing support during the transition from one software platform to another, minimizing disruptions to daily operations.
• Collaborated with cross-functional teams to develop comprehensive program plans and timelines.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Managed 30+ Calls/emails a day

*This was a temporary assignment through Aston Carter Agency.

• Completed data entry tasks with accuracy and efficiency.
• Followed established procedures to enter and process data correctly.
• Managed vendor relationships, ensuring timely deliveries and accurate invoicing.
• Implemented process improvements for more efficient invoicing practices, reducing errors in the system.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Promoted teamwork within the department, collaborating closely with colleagues on group assignments or projects.
• Developed strong relationships with vendors and suppliers, ensuring timely delivery of required materials for office use.

*This was temporary position through company named Gentell. assignment only lasted for about 3 weeks.

• Taking inbound calls regarding Mortgage Accounts
• Process payments
• Resolved caller issues quickly and thoroughly.
• Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
• Obtained client information by answering telephone calls.
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Established strong customer relationships, building recommendations and loyalty.

• Improved customer satisfaction by resolving complex issues promptly and professionally.
• Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
• Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
• Provided regular reports on key performance indicators related to complaint resolutions, identifying opportunities for process improvements or training enhancements where necessary.

*This Job was a temporary position through Abacus Agency, for EDUCATIONAL TESTING SERVICES (A Seasonal Job)

• Took inbound calls for Child Support services.
• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

*I left this job due to better Job offer and Pay.

• AAA ROADSIDE ASSISTANCE HELP ASSIST STRANDED CALLERS WITH VEHICLES SO WE SEND TOW TRUCKS OR BATTERY SERVICE OUT TO THEM
• Enhanced customer satisfaction by providing timely and efficient roadside assistance services.
• Reduced wait times for stranded motorists by swiftly dispatching tow trucks and other support vehicles.
• Streamlined communication between drivers, dispatchers, and service providers for improved efficiency.
• Increased member retention through exceptional customer service during stressful situations.
• Managed high call volume while remaining calm and professional, ensuring accurate information was relayed to all parties involved.
• Collaborated with team members to continuously improve processes and procedures within the department.
• Maintained thorough knowledge of company policies and procedures to provide accurate information to customers in need of assistance.
• Handled challenging situations with diplomacy, resolving conflicts between customers and service providers when necessary.
• Utilized GPS technology to accurately locate stranded motorists for faster response times.

• Answer calls and help people with their prescription problems, data entry, type up prescriptions on computer , fax , print Deal with Medical prescriptions that were enter in to system wrong
• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

*This Job was to far to continue to drive to it was about 35 mins away from my home.

• Clerical, scanning, making outbound calls read a script

• Sat down in a chair screwing to screws into panels, i was making air conditioning and furnaces.
• Increased production efficiency by assembling components quickly and accurately.
• Enhanced workplace safety by maintaining a clean and organized work area at all times.
• Maintained high-quality standards with thorough inspections of assembled parts.
• Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
• Collaborated effectively with team members to meet production targets consistently.
• Assembled components with minimal supervision, exceeding expected project milestones.
• Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.

*Left job, started looking into Customer Service and decided to switch Professions.