TYASIA DENT
Mt Holly
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Youth Worker
Youth Justice Commission
11.2023 - Current
- Activity planning
- Conflict resolution
- Mentoring
- Advocacy
- Social skill development
- Program support
- Program planning
- Data entry software
- Multitasking
- Microsoft Access
- Organized group settings to enhance resident engagement and participation.
- Facilitated video calls to maintain communication with external resources.
- Assisted residents in completing college courses, promoting educational advancement.
- Led group sessions focused on self-improvement strategies to reduce recidivism.
- Planned engaging activities to cultivate a positive environment for residents.
- Documented interactions with residents in systems for accurate record-keeping.
- Conducted study hall sessions to support academic success among residents.
- Evaluated resident behavior to inform ongoing support and development plans.
- Researched new methods for engaging youth which would result in better outcomes.
- Encouraged youth participation in civic engagement opportunities within their communities.
- Communicated with youth's parent's or loved ones in a professional manner
Direct Support Professional
Advancing Opportunities
12.2019 - 12.2022
- Ability to prepare clear & concise critical incident reports.
- Participate in initial interviews with clients.
- Help clients with personal, social and educational development.
- Developed supportive relationship with the clients and introduce new experiences.
- Maintained an assigned caseload of clients & provided group and individual counseling.
- Helped develop an effective treatment plan.
Pre School Teacher
Dor Lyn Preschool
12.2018 - 12.2019
- Collaborated with parents to support children's learning and development needs.
- Supervised daily classroom activities ensuring safety and well-being of children.
- Conducted assessments to monitor student progress and adapt teaching methods.
- Trained and mentored new staff on classroom management techniques and curriculum delivery.
- Organized special events to promote community involvement and family engagement in education.
- Taught children foundational skills in colors, shapes and letters.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Developed engaging lesson plans aligned with early childhood education standards.
- Fostered a positive classroom environment promoting social and emotional growth.
- Implemented hands-on activities enhance children's cognitive development.
Customer Service Representative
Get covered Nj (Maximus call center)
Burlington
02.2018 - 03.2019
- Assisted clients with inquiries regarding health coverage options and eligibility.
- Managed high volume of incoming calls while maintaining quality service standards.
- Provided detailed information on policy benefits and enrollment processes to customers.
- Resolved complex customer issues through effective communication and problem-solving skills.
- Documented customer interactions accurately in the call center database system.
- Collaborated with team members to streamline processes for improved efficiency.
- Educated clients on the Affordable Care Act and its implications for insurance options.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Customer Service Supervisor
Walmart
01.2013 - 01.2016
- Supervised customer service team to ensure high-quality support.
- Trained new associates on company policies and procedures.
- Managed scheduling and shift assignments for optimal coverage.
- Resolved customer complaints through effective communication strategies.
- Implemented service improvement initiatives to enhance customer experience.
- Monitored performance metrics to identify areas for improvement.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Answered phone calls and responded to questions and concerns.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
- Created reports on daily, weekly, monthly basis related to customer service activities.
- Monitored phone calls to promote better service and provide feedback.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
Education
Medical assisting -
PRISM CAREER INSTITUDE OF
Cherry HillHigh school diploma -
Burlington Township High School
Skills
- Project management and organization
- Strategic planning
- Team collaboration
- Adaptability and flexibility
- Technical proficiency
- Leadership skills
- Effective communication
- Critical thinking
- Customer service excellence
- Report development
- Treatment planning
Languages
English
Timeline
Youth Worker
Youth Justice Commission
11.2023 - Current
Direct Support Professional
Advancing Opportunities
12.2019 - 12.2022
Pre School Teacher
Dor Lyn Preschool
12.2018 - 12.2019
Customer Service Representative
Get covered Nj (Maximus call center)
02.2018 - 03.2019
Customer Service Supervisor
Walmart
01.2013 - 01.2016
Medical assisting -
PRISM CAREER INSTITUDE OF
High school diploma -
Burlington Township High School