Tyasia Hadley
Jacksonville,FL
Summary
Dynamic customer service professional with extensive experience at Follett Higher Education Group, excelling in sales techniques and inventory management. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Skilled in point of sale systems, consistently delivering efficient service and contributing to successful event coordination.
Overview
5
5
years of professional experience
Work History
Bookstore Sales Associate
Follett Higher Education Group
Jacksonville, FL
02.2025 - Current
- Answered store and merchandise questions and led customers to wanted items.
- Helped organize special events such as book signings and author appearances.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Processed customer transactions quickly and efficiently, ensuring a positive shopping experience.
- Trained new staff on store policies, customer service excellence, and inventory management.
- Managed returns and exchanges efficiently while providing excellent customer service.
Customer Support Specialist Remote
Humana
Jacksonville, FL
03.2021 - 01.2022
- Maximized customer satisfaction by handling customer email and telephone interactions.
- addressed customer concerns and needs
- Consulted with customers regarding needs and addressed concerns.
- Recorded all customer interactions into the database system accurately and completely.
Picker
Amazon
Jacksonville, FL
01.2020 - 03.2021
- Compared merchandise invoices to items actually received.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Read orders to verify attributes and quantities of merchandise.
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
Education
High School Diploma -
Sandalwood Highschool
Jacksonville, FL06-2017
Skills
- Customer service
- Sales techniques
- Inventory management
- Point of sale systems
- Visual merchandising
- Event coordination
- Cash handling proficiency
- Order fulfillment
- Warehouse safety
- Order picking
- Call handling
- Conflict resolution
- Communication skills
Languages
English
Native/ Bilingual
who i am
- my name is tyasia hadley, i am a freshmen in college taking on criminal justice , i have been working for most of my life im all about achieving and putting in the work to get wealthy until i cant anymore.
Timeline
Bookstore Sales Associate
Follett Higher Education Group
02.2025 - Current
Customer Support Specialist Remote
Humana
03.2021 - 01.2022
Picker
Amazon
01.2020 - 03.2021
High School Diploma -
Sandalwood Highschool
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