Ty'Asia Harris
Lakeland
Summary
Driven and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Claims Adjuster
GEICO
10.2021 - Current
- Managed over 50 customer calls per day
- Answer customer questions regarding deductibles.
- Prepare summaries of damage, payments and policy coverage.
- Answer questions posed by insured and attorneys.
- Check documentation for accuracy and validity on updated systems.
- Interview policyholders to verify information and obtain additional details.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information
- Investigate and manage claims
Timeshare Sales Representative
Concentrix
11.2019 - 02.2020
- Reached or exceeded sales quotas and preset personal performance goals.
- Developed top-tier negotiating skills and turned customer objections into sales opportunities.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Cosmetologist's Assistant Volunteer
Rare Touch Hair Palace
07.2019 - 11.2019
- Answered telephone calls to provide information and schedule new appointments.
- Prepared clients for styles with soothing shampoo work.
- Offered exceptional service and support to walk-in and scheduled customers.
- Entertained children during services to allow guardians to fully focus on appointment services.
- Assisted hair stylists with colorwork by applying base colors and toners.
Claims Representative
Sedgwick Claims Management
12.2018 - 07.2019
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained strong knowledge of basic medical terminology to better understand the job.
- Maintained confidentiality of patient records and health statuses.
- Processed and recorded new claims.
Call Center Agent
DS Services
06.2017 - 12.2018
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
Customer Service Sales Representative
SYKES
02.2016 - 06.2017
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Handled customer inquiries and high volume calls to solve billing and trouble shooting problems, independently resolving 99% of issues.
Floating Teacher
Golden Gates Preparatory Academy
05.2015 - 02.2016
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Supervised lunchroom and recess activities.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Met with parents about daily activities, positive developments and issues.
Education
Early Childhood Education
Wiregrass Georgia Technical College
Valdosta, GAHigh School Diploma -
Kathleen Senior High School
Lakeland, FL06.2015
Skills
- Communication
- Problem solving
- Leadership
- Active Listening
- Empathy
- Adaptability
- Time Management
- Teamwork
- Confidence
- Organization
Certification
Microsoft Word, PowerPoint, and Excel
Timeline
Claims Adjuster
GEICO
10.2021 - Current
Timeshare Sales Representative
Concentrix
11.2019 - 02.2020
Cosmetologist's Assistant Volunteer
Rare Touch Hair Palace
07.2019 - 11.2019
Claims Representative
Sedgwick Claims Management
12.2018 - 07.2019
Call Center Agent
DS Services
06.2017 - 12.2018
Customer Service Sales Representative
SYKES
02.2016 - 06.2017
Floating Teacher
Golden Gates Preparatory Academy
05.2015 - 02.2016
Early Childhood Education
Wiregrass Georgia Technical College
High School Diploma -
Kathleen Senior High School
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