Summary
Overview
Work History
Education
Skills
Timeline
Generic
TYASIA LOFTON

TYASIA LOFTON

Albany

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Diligent Customer Service Rep with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

3
3
years of professional experience

Work History

Material Management Specialist

United States Air Force, USAF
05.2023 - 12.2024
  • Reviewed and updated inventory records in database to ensure accuracy
  • Maintained accurate and up-to-date inventory records
  • Monitored stock levels to ensure availability of products
  • Developed and implemented effective inventory control systems
  • Utilized barcode scanners to quickly update inventories in the system
  • Managed purchase orders with vendors to maintain optimal stock levels
  • Answered customer inquiries and provided accurate information regarding products and services
  • Provided excellent customer service to resolve customer complaints in a timely manner
  • Gathered customer feedback through surveys and used the data to improve customer service
  • Set up and activated customer accounts
  • Increased order fulfillment rates by efficiently processing purchase orders and coordinating timely shipments of materials.
  • Developed training programs for staff on proper material handling techniques, safety protocols, and inventory management software usage.
  • Managed budgetary constraints, negotiating optimal pricing for materials and services with vendors.
  • Optimized resource utilization by managing the allocation of materials based on project requirements and priorities.
  • Spearheaded inventory reduction initiatives, identifying slow-moving and obsolete items for disposal or repurposing.
  • Collaborated cross-functionally with production teams to align material availability with production schedules, minimizing downtime.
  • Established strong relationships with suppliers to improve communication, collaboration, and issue resolution.
  • Maintained accurate documentation for all inbound and outbound shipments, ensuring smooth logistics operations.
  • Reduced excess inventory levels with effective demand forecasting and procurement strategies.

Customer Service Representative

Untied States Air Force
04.2022 - 04.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Participated in training programs to enhance product knowledge and customer service skills.

Customer Service Representative

Holloman Concentric
11.2021 - 03.2022
  • Answered customer inquiries and provided accurate information regarding products and services
  • Provided excellent customer service to resolve customer complaints in a timely manner
  • Gathered customer feedback through surveys and used the data to improve customer service
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Consulted with customers to resolve service and billing issues

Education

High School Diploma -

Westover High School
Albany,Ga
05.2020

Skills

  • Procurement expertise
  • Warehouse management
  • Materials planning
  • Supplier relationship management
  • Teamwork
  • Teamwork and collaboration
  • Time management
  • Problem-solving
  • Customer service
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Clear communication
  • Organizational skills
  • Active listening
  • Team collaboration
  • Material handling
  • Adaptability and flexibility
  • Effective communication
  • Decision-making
  • Organization and prioritization

Timeline

Material Management Specialist

United States Air Force, USAF
05.2023 - 12.2024

Customer Service Representative

Untied States Air Force
04.2022 - 04.2023

Customer Service Representative

Holloman Concentric
11.2021 - 03.2022

High School Diploma -

Westover High School
TYASIA LOFTON