Ty' Asia Simpson
Longview,TX
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
6
6
years of professional experience
Work History
Receptionist
JCPenney Salon
12.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Scheduling and confirming appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Handled cash transactions and maintained sales and payments records accurately.
Front Desk Advisor
Hilton Garden Inn Hotel
05.2021 - Current
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Handled cashless transactions accurately, balancing daily deposits and maintaining proper documentation for financial records.
- Processed reservation requests using hotel management software, ensuring accuracy of booking details and guest preferences.
- Promoted efficient communication between front desk team members using shift handover reports detailing important updates about ongoing tasks or pending issues.
- Booking reservations and secluding appointments for Sales
- Answered multi-line phone system and enthusiastically greeted callers.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Sales Representative
Sally's Beauty Supply
11.2021 - 12.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Head Hostess
Olive Garden Restaurant
11.2017 - 05.2021
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
Education
Associate of Applied Science - Cosmetology Education
Kilgore College
Kilgore, TX05.2021
High School Diploma -
Pine Tress
Longview 05.2020
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Computer kills
- Scheduling
Timeline
Receptionist
JCPenney Salon
12.2022 - Current
Sales Representative
Sally's Beauty Supply
11.2021 - 12.2022
Front Desk Advisor
Hilton Garden Inn Hotel
05.2021 - Current
Head Hostess
Olive Garden Restaurant
11.2017 - 05.2021
Associate of Applied Science - Cosmetology Education
Kilgore College
High School Diploma -
Pine Tress
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