Tyata Collins
Pittsburgh,PA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Use independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Regional Customer Success Manager
Jetblue Airways Corp
05.2015 - Current
- Visited sites periodically to view service levels and adherence to global service standards.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Conducted periodic user training sessions to support understanding and technical product feature utilization.
- Generated reports and communicated results to stakeholders to provide insights into customer success.
Customer Support Manager
OTG Management Inc.
09.2010 - 05.2015
- Maximized productivity by supervising, mentoring and scheduling team oF 30+ customer support personnel to meet organizational and operational objectives.
- Completed performance evaluations and rectified issues to service clients and more effectively meet KPIs.
- Collaborated with cross-functional departments to formulate product and process improvements based on customer feedback.
- Audited customer support procedures and collaborated regionally to promote standardization across offices.
Client Service Coordinator
Toussaint Staff Development & Consulting
06.2007 - 08.2010
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Education
Bachelor of Science - Business Administration And Management
Carnegie Mellon University
Pittsburgh, PA06.2025
Associate of Applied Science - Business Management
CUNY Kingsborough Community College
Brooklyn, NY06.2014
Skills
- Client Relations
- Customer Account Management
- Strategic Planning
- Proficient in SAP, Kronos, Oracle, PeopleSoft, SABRE, Taleo and Microsoft Office 365
- Customer Advocacy
- Training and mentoring
- Schedule Management
- Account Updates
- Report Analysis
- Client service optimization
- Customer Relationship Building
- Records Management
- Inter-department collaboration
- Customer Service
Timeline
Regional Customer Success Manager
Jetblue Airways Corp
05.2015 - Current
Customer Support Manager
OTG Management Inc.
09.2010 - 05.2015
Client Service Coordinator
Toussaint Staff Development & Consulting
06.2007 - 08.2010
Bachelor of Science - Business Administration And Management
Carnegie Mellon University
Associate of Applied Science - Business Management
CUNY Kingsborough Community College
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