Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Ty'Auna Burrage

Ty'Auna Burrage

Romulus,MI

Summary

I am writing to express my interest in this opportunity within your organization that aligns with my experience and skill set. With a strong background in administrative support, patient services, and team leadership, I bring a versatile and dependable work ethic that is well-suited for roles in healthcare, customer service, and operations. I have honed my skills in scheduling, insurance verification, imaging, and multitasking in fast-paced environments. My certifications as a Certified Patient Service Specialist (CPSS) and Ophthalmic Scribe (OSC) demonstrate my commitment to both professionalism and continued growth. I pride myself on being adaptable, compassionate, and customer-focused—qualities that have helped me support patients,customers and clients from a variety of backgrounds. Whether working independently or as part of a team, I am committed to delivering quality service and building strong, respectful relationships. I would appreciate the opportunity to further discuss how I can contribute to your team. Thank you for considering my application. I look forward to the possibility of an interview.

Sincerely,
Ty'Auna Burrage

Overview

10
10
years of professional experience
1
1
Certification

Work History

Ophthalmic Photographer

Ophthalmic Specialists of Michigan
01.2022 - Current
  • Optimized image acquisition settings based on individual patient characteristics, resulting in more accurate diagnoses.
  • Applied eye medications and drops to dilate pupils in preparation for examinations.
  • Maintained ophthalmic instruments or equipment.
  • Enhanced patient experience by providing high-quality ophthalmic images for accurate diagnosis and treatment.
  • Assisted ophthalmologists in identifying eye conditions through expert photography and imaging techniques.

Front Desk Receptionist

Consultants in Ophthalmic and Facial Plastic Surgery
09.2019 - 02.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Maintained strict confidentiality of sensitive information, upholding privacy standards.

Retail Sales Associate

CVS
03.2021 - 12.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Addressed customer concerns.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor.
  • Fostered positive shopping environment, greeting customers warmly.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Telephone Research Interviewer

Gallup Interviewing Center
01.2015 - 01.2018
  • Exceeded client expectations for project deliverables by consistently providing accurate, reliable data from a diverse range of respondents.
  • Maintained open lines of communication with supervisors regarding progress, challenges, and success stories to ensure project alignment.
  • Ensured the validity and reliability of gathered data through strict adherence to research protocols and guidelines, leading to robust findings for clients.
  • Improved respondent engagement with tailored interview approaches based on individual preferences and needs.

Education

High School Diploma -

Bellevue West High School
Bellevue, NE
05-2018

Skills

  • Ophthalmology testing
  • Visual prescreening
  • Appointment scheduling
  • Intake management
  • Attention to detail
  • Organizational skills
  • Multitasking
  • Problem-solving
  • Effective communication
  • Decision-making
  • Relationship building
  • Self motivation

Certification

  • Certified Patient Service Specialist (CPSS)
  • Ophthalmic Scribe Certification (OSC)

Languages

English
Native or Bilingual

Timeline

Ophthalmic Photographer

Ophthalmic Specialists of Michigan
01.2022 - Current

Retail Sales Associate

CVS
03.2021 - 12.2021

Front Desk Receptionist

Consultants in Ophthalmic and Facial Plastic Surgery
09.2019 - 02.2021

Telephone Research Interviewer

Gallup Interviewing Center
01.2015 - 01.2018

High School Diploma -

Bellevue West High School

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