TYAZIA HERRING
Charlotte,NC
Summary
Experienced Human Resources and Healthcare Administration specialist with over 7 years in C-level support and employee/clients relations. Demonstrated success in policy development, project management, and data analytics, contributing to organizational growth through effective problem-solving. Skilled in creating collaborative environments that promote employee/client engagement and productivity. Seeking program/project management roles to leverage leadership skills and enhance talent alignment with business objectives.
Overview
8
8
years of professional experience
Work History
Life Events Services Consultant I
Bank of America
Charlotte, US
06.2024 - Current
- Facilitated employee accommodation processes, ensuring compliance with ADA regulations and risk mitigation.
- Collaborated with health providers, lines of business managers, human resource manager/executives, job search consultants and more to evaluate accommodation requests and impacts.
- Managed confidential medical information with precision while adhering to legal standards.
- Procured essential equipment, enabling seamless integration and support for employees.
Administrative Assistant III
Bank of America
Charlotte, US
10.2022 - 06.2024
- Manage complex calendars for Band 3 and 4 executives - scheduling appointments, meetings, and travel arrangements.
- Proficient navigation of Flagscape, Concur, Ariba, MyTechnology, MyFacilities and Workday.
- Oversaw access request through the internal Access Request Management system for onboarding/offboarding of internal candidates and contractors.
- Daily use of Microsoft Office (PowerPoint, Word, Excel, Outlook), SharePoint and Workday.
- Partner with Business Support Managers for all hands-call decks, off-site senior leadership events and other business needs.
Project Manager, EPIC Systems -Rover
Atrium Health
Charlotte, US
01.2022 - 08.2022
- Directed cross-functional teams in planning, executing, and delivering projects within defined scope.
- Presented data analysis findings clearly for stakeholder comprehension across all organizational levels.
- Ensured compliance with relevant laws, regulations, and policies throughout project life cycles.
- Established effective communication protocols among internal teams managing various project components.
- Conducted regular status meetings with internal teams and external partners to monitor progress against milestones.
Medical Staff Office Credentaling Coordinator
Novant Health
Charlotte, US
01.2021 - 01.2022
- Managed credentialing and privileging processes for medical staff, ensuring regulatory compliance and updated records.
- Verified accuracy of provider applications, including licensure, credentials, and background checks.
- Created and maintained comprehensive provider databases and tracking logs.
- Participated in Joint Commission surveys by supplying requested physician credentialing information.
- Conducted audits of medical staff files to identify discrepancies and enhance regulatory adherence.
Case Management Discharge Facilitator
Novant Health
Charlotte, US
03.2019 - 01.2021
- Partnered with healthcare providers, patients, and families to facilitate seamless transitions from hospital to home or other care facilities.
- Assessed patient needs and developed individualized discharge plans efficiently.
- Coordinated follow-up appointments, aftercare, and access to community resources for patients and families.
- Led multidisciplinary team meetings to formulate tailored discharge plans, enhancing timely patient releases and minimizing readmission rates.
Patient Relations Manager
Oak Street Health
Charlotte, US
01.2018 - 03.2019
- Developed and implemented patient relations policies to address issues effectively.
- Liaised with patients, families, and healthcare teams to resolve concerns and ensure clear communication.
- Conducted thorough investigations into patient complaints, gathering relevant information for accurate resolutions.
- Established metrics to track customer satisfaction levels based on survey responses.
- Maintained transparency and confidentiality in communications with governing boards and medical staff.
Education
Bachelor of Science - Communications
Western Governors University
Salt Lake City, UT12-2026
Some College (No Degree) - TRANSFER
Gaston College
Dallas, North Carolina01-2022
HIGH SCHOOL DIPLOMA -
West Mecklenburg High School
Charlotte, NC01-2015
Skills
Human Resources & Compliance
- Employee & Client Relations
- Policy Implementation & Compliance (ADA, HIPAA, Joint Commission)
- Consulting
- Performance Management
- Relationship Building
Talent & Stakeholder Engagement
- Stakeholder Engagement & Communication
- Cross-Functional Coordination
- Client Relationship Building
- Partnership Building
- Conflict Resolution
- Customer Service
Project & Process Management
- Project management and process improvement
- Data analytics and reporting
- Salesforce
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- SharePoint
- Written & Verbal Communications
Professional Strengths
- Business Acumen
- Risk Mitigation
- Public Speaking & Networking
- Marketing Strategies
- Strong Work Ethic
- Adaptability
- Team Collaboration & Communication
Additional Information - Professional Recognition
- Bank of America Quality Assurance Recognition – 99% Score (Q4 2024, Q1 2025)
- Bank of America Black Professional Group (BPG) Administrative Team – Symposium – 2023
- Graduate, Bank of America Black Professional Group Mentoring Program – 2023
- Graduate, Bank of America LEAD Mentoring Program – 2023
- NC Chamber: Women Lead Attendee – Apr 2023
- Gaston College Student Ambassador – 2019–2022
- Gaston College Student Government President – 2019–2021
- Gaston College Board of Trustees Resolution Recognition – 2020
- NC Community College Student Leadership Development Program – 2019–2020
References
References available upon request.
Timeline
Life Events Services Consultant I
Bank of America
06.2024 - Current
Administrative Assistant III
Bank of America
10.2022 - 06.2024
Project Manager, EPIC Systems -Rover
Atrium Health
01.2022 - 08.2022
Medical Staff Office Credentaling Coordinator
Novant Health
01.2021 - 01.2022
Case Management Discharge Facilitator
Novant Health
03.2019 - 01.2021
Patient Relations Manager
Oak Street Health
01.2018 - 03.2019
Bachelor of Science - Communications
Western Governors University
Some College (No Degree) - TRANSFER
Gaston College
HIGH SCHOOL DIPLOMA -
West Mecklenburg High School
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