Tybreion Williams
Baton Rouge,LA
Summary
Proven Pharmacy Technician with a track record of enhancing workflow and customer satisfaction at CVS Pharmacy. Excelled in problem-solving and team collaboration, significantly improving service efficiency. Skilled in confidentiality practices and pharmacy records management, ensuring meticulous attention to detail and accuracy in a fast-paced environment.
Overview
2
2
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
06.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Service Technician
Walamrt
11.2023 - 05.2024
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
Customer Service Representative
Rainbow Clothing Store
05.2023 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Science - Biology
Xavier University of Louisiana
New Orleans, LAAssociate of Science - Sonograph
Baton Rouge Community College
Baton Rouge, LAAssociate of Science - Pharmacy Technician
Fortis College
Baton Rouge, LA05-2024
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Pharmacy and customer records management
Timeline
Pharmacy Technician
CVS Pharmacy
06.2024 - Current
Service Technician
Walamrt
11.2023 - 05.2024
Customer Service Representative
Rainbow Clothing Store
05.2023 - 10.2023
Bachelor of Science - Biology
Xavier University of Louisiana
Associate of Science - Sonograph
Baton Rouge Community College
Associate of Science - Pharmacy Technician
Fortis College
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