Tybyis Scott
Fernandina Beach,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service . Proficient in customer service best practices and related options. Polite and professional when it comes to customer service successful in applying strong communication and, problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
3
3
years of professional experience
Work History
Sales Representative
At Home Autoglass
02.2021 - 03.2021
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Warehouse Associate
Amazon
04.2021 - 09.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Checked packages and merchandise for damage and notified vendors.
- Performed inventory control, such as counting, and stocking merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Consistently lifted materials weighing as much as 75 pounds.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Assisted in receiving, stocking and distribution of merchandise.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Veterinary Assistant
VCA Hospitals
09.2021 - 06.2022
- Provided customer support to clients, answering questions and addressing concerns.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Administered medications to animals in treatment and documented changes in condition.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Answered owner animal health questions and advised on best care practices.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Groomed and bathed animals to maintain hygiene and appearance.
- Collected patient biopsies and blood samples for laboratory analysis.
- Assisted in examination and treatment of animals in veterinary clinic.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Followed safety protocols for handling animals.
- Collected and processed samples for laboratory testing.
Concrete Finisher
Trl Concrete
06.2022 - 09.2022
- Demolished and repaired old concrete surfaces.
- Set wood and other forming materials to prepare for concrete pours.
- Installed rebar and molded expansion joints and edges for concrete projects.
- Created specific finishes on poured concrete.
- Shoveled materials such as dirt, gravel, and asphalt.
- Wore correct clothing and protective equipment for jobs.
- Mixed, spread, and patched concrete to specifications.
- Assisted crew members with positioning trucks and moved discharge chute to guide concrete into forms.
- Routinely lifted and moved items weighing up to 100 pounds.
- Applied concrete fabrication techniques to achieve desired project specifications, quality, and code standards.
- Measured precise amounts of concrete and verified levelness to improve quality of finished product.
- Troweled and finished concrete to create textured or decorative surfaces.
- Prepared and placed concrete to create sidewalks, driveways, or patios.
- Cut, chipped, or sawed concrete to create desired shapes.
- Applied sealers or waterproofing to concrete as required by project.
- Mixed cement for standard, volumetric, or pervious concrete.
Deboner
Tip Top Poultery
09.2022 - 09.2023
- Cut product into correct sizes and arranged in trays for packaging.
- Used vacuum packing equipment to seal final cuts for shipping.
- Operated grinding machines to prepare special items like sausages.
- Worked in associated departments like smoke houses and inventory movement.
- Prepared various meats by cutting, trimming and packaging in preparation for display cases.
- Unloaded meat and poultry from delivery trucks to sort and prepare for trimming
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Landscaping Crew Leader
Woodord Landscaping
09.2023 - Current
- Operated landscaping equipment with focus on safety and machine longevity.
- Maintained grounds by trimming, weeding, and general clean-up.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Performed planting, watering, mulching, and edging of lawns.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Created and maintained detailed records of landscaping projects for future reference.
- Educated clients on proper care and maintenance of landscaping projects.
- Trained over new employees on equipment, closely monitoring use for safety and adherence to company protocols.
- Instructed team members in groundskeeping practices, lawn cultivation, pruning and grounds design.
- Delegated tasks to workers daily, taking into account personal skill levels, daily targets and necessary condition adaptations.
- Reviewed landscape project tasks, determining budgets and timelines for completion.
- Assisted clients with development of long-term landscape plans and strategies.
- Assessed soil and landscape conditions, selecting appropriate plants, trees and shrubs for projects.
- Directed and supervised construction of fences, decks and other outdoor structures.
Education
High School Diploma -
Belleview High School
Belleview, FL05.2017
Skills
- Soil Preparation
- Hardscape Installation
- Grounds Maintenance
- Landscape Design
- Lawn Care
- Staff Management
- Jobsite Safety
- Customer Service
- Residential Landscaping
- Commercial Landscaping
- Hedge Walls
- Flexible and Adaptable
- Project Scheduling
- Physically Fit
- Commercial Construction
- Team Collaboration
- Trimming and Weeding
- Strong Work Ethic
- Pruning and Hedging
- Landscape Equipment Operation
- Heavy Lifting
- Landscape Maintenance
- Landscaping Plans
- Using Hand Tools
- Deadline Driven
- Customer Needs Assessment
- Customer Relations
- Staff Training
- Lab Operations
- Patient Bathing
- Surgical Procedures and Support
- Animal Safety
- Cleaning and Sanitizing
- File and Records Management
- Medication Administration
- Appointment Scheduling
- Immunization Administration
- Patient Discharge
- Wound Care
- Veterinarian Assistance
- Proper Animal Restraint
- Patient Recordkeeping
- Patient Check-Ins
- Venipuncture and Phlebotomy
- Basic Animal Care
- Veterinary Terminology
- Safety Gear
- Equipment Operation
- Bone Removal Processes
- Packing Products
- Grinding Experience
- Cutting Meats
- Weighing and Labeling
- Meat Cutting
- Equipment Monitoring
- Discharging Patients
- Data Entry
- Scheduling
- Paperwork Processing
- Proofreading
- Order Processing
- Order Fulfillment
- Administrative Support
- Office Equipment Proficiency
- Call Center Operations
Timeline
Landscaping Crew Leader
Woodord Landscaping
09.2023 - Current
Deboner
Tip Top Poultery
09.2022 - 09.2023
Concrete Finisher
Trl Concrete
06.2022 - 09.2022
Veterinary Assistant
VCA Hospitals
09.2021 - 06.2022
Warehouse Associate
Amazon
04.2021 - 09.2021
Sales Representative
At Home Autoglass
02.2021 - 03.2021
High School Diploma -
Belleview High School
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