Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
Timeline
Generic

Tyce Houston

Leander,TX

Summary

Customer relations professional with robust background in developing and nurturing client relationships. Known for proactive approach to identifying customer needs and delivering tailored solutions. Valued for collaborative spirit and adaptability in dynamic environments, with strong skills in communication and problem-solving.

Experienced with customer engagement and relationship management. Utilizes negotiation and communication skills to drive client satisfaction. Track record of identifying opportunities and implementing strategies for customer growth.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Development Representative-Rookie Mentor

Power Home Remodeling
01.2025 - Current
  • Developed customer relationships through regular communication and follow-ups.
  • Assisted clients in understanding product features and benefits effectively.
  • Collaborated with sales teams to identify customer needs and preferences.
  • Trained new representatives on company policies and customer engagement techniques.
  • Resolved customer complaints by providing effective solutions and support strategies.
  • Participated in weekly meetings with other Customer Development Representatives to discuss strategies for improving customer experience.
  • Generated leads by researching potential customers online or through referrals from existing clients.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • Created an atmosphere of mutual learning by offering constructive criticism in a supportive environment.

Shift Manager

The Saxton Group
05.2021 - 01.2025
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Coached employees on interactions with customers to drive exceptional service.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.

Trade School

Remington College - FortWorth Campus
09.2022 - 01.2024
  • Completed day-to-day duties accurately and efficiently.
  • Understood and followed oral and written directions.
  • Performed preventive maintenance on HVAC systems to ensure peak performance and energy efficiency.
  • Repaired or replaced defective parts such as compressors, motors, fans and other components in heating and cooling systems.
  • Cleaned evaporator coils, condensate drains and blower wheels to maintain optimal efficiency of the unit.
  • Troubleshot and diagnosed issues with HVAC equipment, providing recommendations for remediation.
  • Diagnosed and identified faulty components in malfunctioning HVAC systems using specialized testing tools.
  • Maintained and serviced HVAC systems and refrigeration equipment.
  • Replaced worn out filters at regular intervals to improve air quality inside the premises.
  • Performed routine checks on various components of the system such as contactors, relays and solenoids.

Education

Associate of Applied Science - HVAC Installation And Repair

Remington College
Fort Worth, TX
01.2024

High School Diploma - undefined

Saginaw High School
Saginaw, TX
05.2022

Skills

  • Quality Assurance
  • Team Development
  • Safety Compliance
  • Decision-Making
  • Interpersonal Skills
  • Punctual and Reliable
  • Cash Handling
  • Workplace Safety
  • Operations Management
  • Tech-Savvy
  • Training and Mentoring
  • Patience and resilience
  • Goal-oriented mindset
  • Negotiation techniques
  • Building rapport

Certification

  • Universal EPA Certification
  • HVAC-R Certification

Languages

English Native/ Bilingual
Spanish Elementary

Hobbies and Interests

Fitness, Interest in technology, Baseball

Timeline

Customer Development Representative-Rookie Mentor

Power Home Remodeling
01.2025 - Current

Trade School

Remington College - FortWorth Campus
09.2022 - 01.2024

Shift Manager

The Saxton Group
05.2021 - 01.2025

High School Diploma - undefined

Saginaw High School

Associate of Applied Science - HVAC Installation And Repair

Remington College

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