Tycha Herzog
Sacramento,CA
Summary
As a Leasing Consultant with excellent skills in management, marketing, and maintaining high closing ratios and occupancy rates, I am well-known for my ability to solve issues and follow up with residents to ensure their satisfaction. I prioritize my work, maintain organized records, and build trust with residents through my attention to detail and excellent multitasking abilities.
Overview
17
17
years of professional experience
Work History
Property Manager
Apartment Management Consultants LLC
Rocklin , CA
09.2012 - 05.2016
- Maintained accurate records of all correspondence with and from tenants.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Reviewed all leases to guarantee proper level of service for tenants.
- Directed sales and marketing plans to maximize rental income and increase occupancy rates.
- Compiled and conveyed all operational and financial data to regional manager.
- Oversaw daily operations, maintenance and administration of various properties.
- Contacted tenants to collect overdue rent or to discuss other important issues.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Developed and managed highly skilled on-site staff through effective recruitment, training and motivation.
Leasing Consultant
FPI Management Inc.
Folsom, CA
05.2010 - 08.2012
- Conducted background checks on applicants.
- Maintained high customer approval rating as result of dynamic service, exemplary support and interpersonal communication.
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
- Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
- Received rent payments and tracked these transactions in yardi.
- Implemented marketing initiatives, including online advertising to generate interest from individuals and businesses.
- Responded quickly to concerns regarding community from prospective and current residents.
- Tracked all leads using yardi and followed up with interested parties within 24 hours.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Marketed property to prospective tenants by giving tours and pointing out key features.
Receptionist
All About You Salon And Spa
Elk Grove, CA
02.1999 - 02.2003
- Collected payment from customers and scheduled next appointments.
- Operated cash register and credit card machine to receive payments.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Kept reception area clean and organized to offer positive first impression to every visitor.
Education
Some College (No Degree) - Real Estate
Sacramento City College
Sacramento, CA06-2026
General Education
Elk Grove High
05.2000
Skills
- Organization and efficiency
- Efficient and accurate
- Service-oriented mindset
- Fast learner
- Team player
- Personable
Accomplishments
- Was nominated for Leasing Professional of the year in 2012 Sacramento Rental Housing Association Stellar Awards
- Demonstrated strong closing skills by converting leads into residents with a 95% closing ratio.
Timeline
Property Manager
Apartment Management Consultants LLC
09.2012 - 05.2016
Leasing Consultant
FPI Management Inc.
05.2010 - 08.2012
Receptionist
All About You Salon And Spa
02.1999 - 02.2003
Some College (No Degree) - Real Estate
Sacramento City College
General Education
Elk Grove High
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