Tycheria Robinson
Hinesville,GA
Summary
Highly organized Medical Assistant knowledgeable about healthcare processes and administrative requirements. Qualified to handle insurance documentation, update charts and manage business correspondence. Pursued opportunity to learn to enhance support of populations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
MEDICAL SECRETARY
Florida Healthcare Associates
05.2022 - Current
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Supported office staff and operational requirements with administrative tasks.
Customer Service Representative
Randstad
04.2018 - 06.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
Customer Service Rep
Convey Health Solutions
07.2017 - 02.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Humana Customer Service Rep
Convey Health Solutions
08.2016 - 12.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
CASHIER
SUPER TARGET
04.2011 - 08.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
CUSTOMER SERVICE BILLING AGENT
Teleperformance
04.2012 - 08.2014
- Facilitated smooth interdepartmental collaboration through regular communication about ongoing projects or concerns regarding invoicing/billing issues.
- Updated accounts with latest personal details and payment information.
- Ensured compliance with applicable laws, regulations, and company policies related to billing activities.
- Cultivated strong relationships with customers, promoting trust through clear communication about billing matters.
HOME HEALTH AIDE
ELITE HEALTH AGENCY
01.2010 - 06.2011
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Education
Medical Assistant Technician -
Hollywood Institute- Margate
02.2020
High School Diploma -
Coral Springs High School
06.2008
Skills
- Medical Terminology
- Clinical Support
- Customer Service
- Patient Scheduling
- Strong organizational skills
- Insurance Verification
- Telephone Customer Support
- Patient check-in
- Electronic Recordkeeping
Certification
- Certified Phlebotomy Technician by NHA, 10/25/19
- Certified Medical Assistant by NHA, 01/31/20
- Certified CPR & First Aid, 12/12/19
Timeline
MEDICAL SECRETARY
Florida Healthcare Associates
05.2022 - Current
Customer Service Representative
Randstad
04.2018 - 06.2019
Customer Service Rep
Convey Health Solutions
07.2017 - 02.2018
Humana Customer Service Rep
Convey Health Solutions
08.2016 - 12.2016
CUSTOMER SERVICE BILLING AGENT
Teleperformance
04.2012 - 08.2014
CASHIER
SUPER TARGET
04.2011 - 08.2016
HOME HEALTH AIDE
ELITE HEALTH AGENCY
01.2010 - 06.2011
Medical Assistant Technician -
Hollywood Institute- Margate
High School Diploma -
Coral Springs High School
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