Tychucus Smith
San Angelo,Texas
Summary
Insightful Laboratory Technician brings dedication to excellence and calm demeanor. Team player trained in laboratory procedures, equipment maintenance and inventory management. Supports lab operations with accurate documentation and organized spaces.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Laboratory Technician
City Of San Angelo
02.2018 - Current
- Performed routine lab and department maintenance to keep area clean and orderly.
- Documented information by maintaining daily logs and equipment record books.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Calibrated and maintained instruments to keep equipment fully operational.
- Trained new associates in laboratory procedures and standards.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Registered and prepared samples for general analytical testing through data entry, weighing and physical homogenization.
- Completed quality documents and input and saved quality data in appropriate locations.
- Interpreted and documented results of tests into active databases and communicated results to internal customers.
- Maintained consumables and glassware inventory by receiving and inventorying incoming shipments.
- Maintained documentation on tests performed in lab.
Customer Loyalty Specialist
SITEL Worldwide
03.2017 - 01.2018
- Provided excellent customer service and provided answers to client questions within set standards.
- Utilized inbound and outbound telephone techniques to solidify and build client relationships.
- Worked with multiple screens and programs to resolve customer issues.
- Interpreted contracts and communicated terms and conditions.
- Adhered to appropriate legal scripting when required.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Sales Associate
Sears Roebuck
10.2011 - 04.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Bachelor of Science - Animal Science
Angelo State University
San Angelo, TX05.2015
Skills
- Lab Equipment Processes
- Critical Thinking Proficiency
- Precision Measuring Instruments
- Documentation and Recordkeeping
- Chemistry
- Interpersonal and Written Communication
- Fume Hoods
- Instrument Calibration
- Safety Compliance
- Laboratory Techniques
- Ph Meters
- Quality Assurance and Control
Certification
- Licensed Surface water treatment operator
- Licensed Wastewater treatment operator
Timeline
Laboratory Technician
City Of San Angelo
02.2018 - Current
Customer Loyalty Specialist
SITEL Worldwide
03.2017 - 01.2018
Sales Associate
Sears Roebuck
10.2011 - 04.2015
Bachelor of Science - Animal Science
Angelo State University
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