TYCIA MCGILL
Spartanburg
Summary
Dynamic Office Manager at Perfect Peace Services Home Care with proven leadership in enhancing operational efficiency and customer relations. Expert in organizational skills and process improvement, successfully streamlined office procedures, resulting in a 20% increase in productivity. Strong communicator dedicated to fostering collaboration and ensuring compliance with regulatory standards. Experienced and proactive professional offering many years of progressive warehouse settings serving industry needs. Talented in overseeing cost control, loss prevention, and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities.
Overview
12
12
years of professional experience
Work History
Office Manager
Perfect Peace Services Home Care
Spartanburg
02.2023 - Current
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars
- Resolved customer inquiries and complaints with timeliness and professionalism
- Created and maintained filing systems to ensure accurate record keeping
- Coordinated with vendors to purchase necessary supplies in a timely manner
- Managed office flow by providing direct support to visitors
- Implemented office procedures, creating streamlined processes
- Assisted with the development of marketing and promotional materials
- Reviewed financial statements and ledgers, working with accounting staff to clear discrepancies
- Created weekly schedules based on predicted staffing needs, budgets and employee requests
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Performed capacity analysis to determine current capability levels and future needs
- Driven and empathetic coordinator with passion for assisting individuals
- Generous and patient demeanor facilitates effective communication and collaboration with clients, ensuring their needs and concerns are addressed promptly and professionally
- Strong persuasive abilities and cooperative approach enhance ability to build trust and rapport, making process smooth and efficient
- Extensive knowledge in regulatory requirements and documentation management ensures thorough and accurate completion of all necessary paperwork
PSP Time Study
BMW Manufacturing
Greer
03.2020 - Current
- Identified ways to improve efficiency in operations and implemented process changes
Intern
Vision Medical Health Care
Spartanburg
05.2023 - 06.2023
- Gained experience, exposure and knowledge of career-specific procedures and systems
- Developed strong organizational and time management skills by completing multiple tasks simultaneously
- Demonstrated ability to take initiative and work independently on assigned projects
- Collaborated effectively with team of interns to complete group projects efficiently
- Contributed to ongoing learning and development by actively seeking feedback and asking questions
- Adapted research methods and approaches based on project needs and evolving circumstances
- Managed personal workload effectively, meeting deadlines and exceeding expectations
- Contributed to problem-solving initiatives by offering fresh perspectives and potential solutions
Process Lead New Model, and 9xx Show Car
BMW Manufacturing
Greer
03.2016 - 03.2020
- Analyzed production processes and identified areas of improvement for increased productivity
- Designed layouts for new manufacturing facilities and optimized existing ones for optimal flow of materials
- Conducted root cause analysis investigations into machine malfunctions or process failures
- Conducted time studies and evaluated labor performance to identify potential efficiencies
- Performed root cause analysis on any process issues or problems encountered during operations
- Collaborated with cross-functional teams across various departments to ensure effective communication between departments
- Maintained up-to-date records of all changes made throughout the lifecycle of a given project or process operation
- Created and maintained accurate documentation for all processes, ensuring compliance with company policies and procedures
- Managed workflow of projects from initiation through completion, including scheduling resources, tracking progress, and providing technical support
- Monitored performance metrics related to the overall efficiency of process operations
- Provided training on new processes to team members in order to ensure successful adoption
- Trained staff on proper accounting principles, methods, techniques and procedures
- Developed training materials on good manufacturing practices for new employees
- Inspected incoming raw materials for conformance with specifications prior to use in production processes
- Ensured accuracy of labeling information according to government regulations
Internal Section Auditor Quality
BMW Manufacturing
Greer
02.2013 - 02.2016
- Analyzed production processes and identified areas of improvement for increased productivity
- Designed layouts for new manufacturing facilities and optimized existing ones for optimal flow of materials
- Conducted root cause analysis investigations into machine malfunctions or process failures
- Conducted time studies and evaluated labor performance to identify potential efficiencies
- Performed root cause analysis on any process issues or problems encountered during operations
- Collaborated with cross-functional teams across various departments to ensure effective communication between departments
- Maintained up-to-date records of all changes made throughout the lifecycle of a given project or process operation
- Created and maintained accurate documentation for all processes, ensuring compliance with company policies and procedures
- Managed workflow of projects from initiation through completion, including scheduling resources, tracking progress, and providing technical support
- Monitored performance metrics related to the overall efficiency of process operations
- Provided training on new processes to team members in order to ensure successful adoption
- Trained staff on proper accounting principles, methods, techniques and procedures
- Developed training materials on good manufacturing practices for new employees
- Inspected incoming raw materials for conformance with specifications prior to use in production processes
- Ensured accuracy of labeling information according to government regulations
Education
Associates - Business Administration Candidate
Southern New Hampshire University
Manchester, NH, US03.2025
Certification - Certified Clinical Medical Assistant
Caring Hands
Inman, South Carolina06.2023
Certification - Phlebotomy
Spartanburg Community College
Spartanburg, South Carolina05.2009
Skills
- Leadership
- Information Technology
- Marketing
- Assessment skills
- Cultural sensitivity
- Interview techniques
- Confidentiality
- Medical assisting
- Phlebotomy techniques
- Patient intake
- Effective communication
- Business administration
- Scheduling coordination
- Organizational skills
- Customer relations
- Scheduling
- Performance improvement
- Staff training
- Payroll processing
- Administrative oversight
- Clerical support
References
Available upon request
Timeline
Intern
Vision Medical Health Care
05.2023 - 06.2023
Office Manager
Perfect Peace Services Home Care
02.2023 - Current
PSP Time Study
BMW Manufacturing
03.2020 - Current
Process Lead New Model, and 9xx Show Car
BMW Manufacturing
03.2016 - 03.2020
Internal Section Auditor Quality
BMW Manufacturing
02.2013 - 02.2016
Associates - Business Administration Candidate
Southern New Hampshire University
Certification - Certified Clinical Medical Assistant
Caring Hands
Certification - Phlebotomy
Spartanburg Community College
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