Summary
Overview
Work History
Education
Skills
Timeline
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Tycianna Edwards

Ruskin,Florida

Summary

Dynamic and results-driven professional with extensive experience at Amazon, excelling in packaging and labeling while ensuring safety protocols. Proven ability to collaborate effectively within teams, consistently meeting productivity targets. Recognized for strong problem-solving skills and attention to detail, enhancing order accuracy and operational efficiency.

Overview

2
2
years of professional experience

Work History

Warehouse Associate

Amazon
06.2024 - Current
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Assisted in training new hires, sharing best practices and providing support for their integration into the team.

Server/ Hostess

Keke’s Breakfast Cafe
01.2024 - 06.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Customer Service Representative

AutoZone
02.2023 - 01.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Education

High School Diploma -

South County Career Center
Ruskin, FL
12.2023

Skills

  • Packaging and labeling
  • Attention to detail
  • Problem-solving
  • Team collaboration
  • Heavy lifting
  • Loading and unloading
  • Warehouse organization
  • Merchandise staging
  • Barcode scanning
  • Self-motivated and disciplined
  • Clear communication
  • Punctual and dependable
  • Safety protocols
  • Multitasking and organization

Timeline

Warehouse Associate

Amazon
06.2024 - Current

Server/ Hostess

Keke’s Breakfast Cafe
01.2024 - 06.2024

Customer Service Representative

AutoZone
02.2023 - 01.2024

High School Diploma -

South County Career Center

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Tycianna Edwards