Tycilea Williams
Smyrna,USA
Summary
Bottle Service Server with over 5 years of experience in high-end hospitality, skilled in elevating guest experiences and driving repeat business through exceptional service and expertise in luxury environments. Demonstrates strategic sales acumen and effective communication, leading to a 20% increase in repeat clientele. Poised to bring visionary leadership and a track record of success to a dynamic team, aiming to innovate and enhance customer satisfaction and loyalty.
Overview
16
16
years of professional experience
Work History
Bottle Service
Chit Chat Bar & Lounge
El Paso, Tx
07.2023 - 01.2025
- Delivered high-end luxury bottle service at Chit Chat Bar & Lounge
- Knowledge of alcoholic bottles, cocktails , and champagne for recommendations and upselling
- Ensured optimal customer satisfaction
- Maintained a clean and organized workspace
- Independently hosting up to 7 VIP sections at once
- Thrived as a server, elevating guest experiences, leading to a 20% increase in repeat clientele.
Human Resource Specialist
US Active Army
03.2009 - 10.2023
- Responsible for annual evaluations, MILPER data and information management
- Prepare orders and order requests, record and process unit expenses
- Army personnel processing, accounting and strength management, transition processing
- Training soldier support, resolve all soldiers and officers pay issues, process treasury checks for payment and pay for invoices
- Contact representative, outgoing calls to soldiers, answering incoming calls, scheduling appointments, Microsoft Excel updates, enrolling soldiers into network.
VIP Waitress
Pure Night Club
Alabama
08.2019 - 05.2021
- Enhanced Pure Night Club’s nightlife ambiance as a VIP Waitress
- Provided expertise on alcoholic beverages, and menu items
- Boosted customer loyalty through exceptional service
- Presented a professional and appealing image to elevate club atmosphere
Education
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Talladega High School
Alabama05.2010
Skills
- Effective Saleswoman
- Strategic
- Poised in high end and luxury environments
- Conflict Resolver
- Communication
Timeline
Bottle Service
Chit Chat Bar & Lounge
07.2023 - 01.2025
VIP Waitress
Pure Night Club
08.2019 - 05.2021
Human Resource Specialist
US Active Army
03.2009 - 10.2023
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Talladega High School