Ty'Shanette Coleman
Milwaukee,WI
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Resident Assistant
Brookdale Assisted Living
Brookfield, WI
02.2023 - 12.2023
- Aided residents with ambulation or walker, cane and wheelchair use.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Answered telephones and routed calls or delivered messages.
- Completed routine rounds, checking with residents to meet care needs.
Hair Braider
Tee's Twist
Milwaukee, WI
03.2022 - 02.2023
- Prepared and braided hair for clients according to their individual needs and preferences.
- Cleaned and sanitized styling tools, equipment, and workstation between each client.
- Provided consultations with clients to determine desired style or look.
Customer Service Representative
Walmart
Milwaukee, WI
03.2020 - 05.2021
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Blackman High School
Murfreesboro, TN05-2015
Skills
- Ambulation Assistance
- Patient Advisory
- Problem-Solver
- Data Entry
- Call Management
- Inbound and Outbound Calling
- Customer Service
Timeline
Resident Assistant
Brookdale Assisted Living
02.2023 - 12.2023
Hair Braider
Tee's Twist
03.2022 - 02.2023
Customer Service Representative
Walmart
03.2020 - 05.2021
High School Diploma -
Blackman High School
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