Tydreonna Bozeman
El Paso,TX
Summary
Store Assistant possessing exceptional sales, organizational and customer service skills. Highly successful at working with peers, sales personnel and managers. Experience operating POS equipment, processing merchandise returns and updating pricing.
Overview
11
11
years of professional experience
Work History
Store Assistant
Circle K
El Paso, TX
09.2020 - Current
- Greeted customers, helped locate merchandise and suggested suitable options as well as joining reward programs .
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Remained calm and composed in tense situations involving angry or upset customers.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Informed customers of current store promotions to encourage additional sales purchases.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Managed efficient cash register operations.
- Wrapped, boxed and weighed bakery department products.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Trained over 3 new personnel hired to fulfill various roles
Food Service Worker
AAFES Taco Bell
El Paso, TX
01.2016 - 09.2020
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Learned other teammates' work tasks to train as backup.
- Trained and mentored over 4 new personnel hired to fulfill various roles
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Plated hot meals and salads in aesthetically pleasing arrangements.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
Cashier
AAFES Taco Bell
El Paso, TX
01.2016 - 09.2020
- Worked flexible schedule and extra shifts to meet business needs.
- Helped over 50 customers complete purchases, locate items and join reward programs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Completed inventory counts and ordered merchandise.
- Reviewed weekly sales ads and monitored price changes.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Greeted customers and helped with product questions, selections and purchases.
- Informed customers of current store promotions to encourage additional sales purchases.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Issued receipts and processed refunds, credits or exchanges.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
Education
Bachelor of Arts - Fine Arts
The University of Texas At El Paso
El Paso, TX12.2024
High School Diploma -
Irvin High School
El Paso, TX06.2015
Skills
- Store Policies and Procedures
- Safety and Cleanliness Standards
- Locating Merchandise
- Ability to Lift 40 Pounds
- Merchandise Receiving and Handling
- Team Goals
- Selling Skills
- Returns Policies
- Inquiry Response
- Managing Cash Register
- Proper Storage Procedures
- Rewards Programs
Languages
English
Full Professional
Timeline
Store Assistant
Circle K
09.2020 - Current
Food Service Worker
AAFES Taco Bell
01.2016 - 09.2020
Cashier
AAFES Taco Bell
01.2016 - 09.2020
Bachelor of Arts - Fine Arts
The University of Texas At El Paso
High School Diploma -
Irvin High School