Tydricus Carter

Coached employees through day-to-day work and complex problems.

• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
• Used ticketing systems to manage and process support actions and requests.
• Created help desk tickets, troubleshot and resolved desktop issues.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Determined hardware and network system issues using proactive troubleshooting techniques.
• Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
• Monitored systems in operation and quickly troubleshot errors.
• Configured hardware and granted system permissions to new employees.
• Explained security measures in simple terminology to help users understand malware and phishing threats.
• Prepared reports to assist business leaders with key decision making and strategic operational planning.

• Produced multi-source intelligence reports and products for different agency customers.
• Verified visitor security clearances and eligibility for access into SCIFs.
• Developed recommendations to assist clients and agencies with efforts to advance intelligence gathering and interpretation in multiple theaters of operation.
• Created useful and timely intelligence products to support field operations.
• Developed intelligence assessments for high-level government officials and stakeholders.
• Analyzed open-source intelligence data to identify potential threats and vulnerabilities.
• Assisted in completing client 3000 work backlog in two weeks
• Demonstrated high level of initiative and creativity while tackling difficult tasks
• Assisted in creating high-level intelligence briefs for senior-level personnel.

• Secured personal and company goods against robbery, vandalism and illegal entry.
• Checked and verified photo identification prior to granting facility access.
• Monitored employee activities, confirming compliance with security regulations.
• Permitted entry with escort for approved persons into secure locations.
• Oversaw entry and exit of up to 12 employees and visitors daily.
• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
• Reviewed camera and system feeds and alerted proper respondents regarding discrepancies

• Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
• Prepared and maintained records and documentation pertaining to incidents.
• Screened 1,000 of Visitors Daily with physical inspections, wands and x-ray technology.
• Checked credentials and identifying paperwork for all incoming employees and visitors.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
• Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Monitored property to report unlawful activity

• Maintained communications for over 1,000 employees
• Trained new soldiers on how to install and troubleshoot communications equipment
• Updated $20+ worth of equipment to ensure proper function and conforms to specs
• Operated and installed programs/software: Microsoft Office & TIGR/ Tactical Ground Reporting System
• Received and transmitted communications using radiotelephone equipment
• Repaired, tested, adjusted, and installed electronic equipment
• Maintained 100% accountability of telecommunications over 3 years' worth over $100,000.
• Directed supporting fire to suppress enemy fire and allowed troops to maneuver in area.
• Determined elevation and grid azimuths with maps and map overlays.
• Assisted with real-time intelligence collection by conducting field reconnaissance operations.

• Provide supervision over unit's training requirements to enhance unit's readiness
• Responsible for monitoring non MOSQ Soldiers and submitting individual training requirements
• Forecast and coordinate school seats via ATRRS
• Responsible for updating and maintaining unit mobilization files
• Compile and produces Unit Status Report (USR) and Commanders Training Assessment (CTA)
• Position requires knowledge of Defense Travel Management System (DTMS), Army Training Requirements and Resource System (ATRRS) and basic understanding of Microsoft based programs
• Prepared and delivered investigative reports and briefings.
• Handled administrative requirements, maintained records and submitted operational reports.
• Directed collection, organization and application of field intelligence and combat data to enhance troop safety and operational success.
• Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
• In-processed/Indoctrinated over 30 New Soldiers.