TYEBRIANNA PRATT
San Antonio,TX
Summary
About Me, Polite and Professional. Successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high volume settings. Skillful in building long lasting, loyal customer relationships. Knowledgeable and dedicated customer service professional with extensive experience in a call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and optimal health wellbeing. Energetically led clients to enhance team collaboration and significantly reducing injuries through effective management and injury prevention techniques. Leveraged expertise in choreography and exceptional motivational skills to foster a creative and supportive environment, driving remarkable performance outcomes and student growth.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
National Notary Association
Chatsworth , CA
2023.11 - Current
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences
- Increased customer satisfaction by addressing and resolving complex issues effectively
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations
- Supported team members during peak periods by sharing workload and providing guidance when needed
- Enhanced team performance, providing continuous training and support to new and existing representatives
- Assisted in the development of new sales strategies, resulting in increased conversion rates among potential buyers
- Utilized CRM software for accurate record-keeping and easy access to pertinent client information during calls.
Customer Service Representative
Conduent Business Services
San Antonio , TX
2022.06 - 2022.12
- Handled customer inquiries and suggestions courteously and professionally
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Reduced process inconsistencies and effectively trained team members on best practices and protocols
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines
- Responded to customer comments and questions via livechat during shifts.
Customer Representative
Witt O'Brien's
Utah Labor Center Condominium , UT
2021.10 - 2022.05
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team's collective growth
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests
- Responded to customer requests for products, services, and company information
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
ROI Solutions Inc.
Utah Labor Center Condominium , UT
2021.01 - 2021.09
- Handled customer inquiries and suggestions courteously and professionally
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Answered constant flow of customer calls with minimal wait times
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers' experiences.
Self Employed Dance Teacher
Jete Dance Centre
Laurel , MD
2019.08 - 2021.07
- Choreographed unique routines tailored to individual student abilities, enhancing each dancer's strengths while improving areas of weakness
- Planned routines for recitals and performances
- Developed strong relationships with students, encouraging them to develop self-confidence through the art of dance
- Recognized and adapted to different learning styles to productively communicate and teach materials to all students.
Retail Merchandiser
Dicks Sporing Goods
Columbia , MD
2020.01 - 2021.02
- Organized and maintained displays to achieve clean and appealing product layouts
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Removed damaged, out-of-code, not-in-set and discontinued items from displays
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays
- Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Answered customer questions regarding store merchandise, department information, and pricing
- Trained store personnel on product features to drive sales and increase product awareness
- Reduced stock shortages and maintained optimal inventory levels by closely monitoring sell-through rates and adjusting orders accordingly
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Dance Team Captain
Dr. Henry A Wise
Upper Marlboro , MD
- Maintained open lines of communication with parents regarding team expectations, progress updates, and scheduling changes
- Upheld school policies pertaining to academics and conduct while representing the dance program at competitions and events
- Promoted teamwork by encouraging collaboration between dancers during practice sessions
- Streamlined rehearsal processes by efficiently managing time and resources during practices
- Managed costumes sourcing and inventory, ensuring all team members had appropriate attire for performances and competitions
- Ensured proper stretching techniques were implemented before each practice session reducing injuries among performers.
Dance Teacher's Assistant
Fredrick Douglass Academy High School
Clinton , MD
- Utilized different styles of teaching to accommodate students of all capabilities
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline
- Taught level three ballet and band dance classes for freshman high students
- Assisted with coordination and administration of complete dance program
- Taught and explained choreography by breaking down steps and demonstrating moves
- Motivated and encouraged students to practice dance routines to work toward set goals
- Planned routines for recitals and performances.
Student Dance Teacher
Artistic Dance Academy
Prince Maryland
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students
- Supported students in developing social skills through structured activities and positive reinforcement techniques
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students
- Developed creative dance routines for recitals, showcasing students' talents and abilities
- Tailored each class to meet student needs and abilities and allow dancers to progress at comfortable pace
- Met needs of different students by adapting teaching materials and methods.
Education
Bachelor of Science - Health And Wellness
Purdue University Global
Fayette, IN2024-05
High School Diploma -
Oakland Mills High School
Columbia, MD06.2019
Skills
- Call Management
- Research
- Inbound and Outbound Calling
- Consultative Sales
- Complaint resolution
- Motivational Skills
- Account updating
- Creative vision
- Team Management
- Customer Relations
- Professional telephone demeanor
- Dedication and Perseverance
- Nutrition knowledge
- Health Education
- Body composition evaluations
- Problem-Solving
- Attention to Detail
- Time Management
- Multitasking Abilities
- Excellent Communication
- Active Listening
- Problem Resolution
- Health Promotion
- Holistic approach
Timeline
Customer Service Representative
National Notary Association
2023.11 - Current
Customer Service Representative
Conduent Business Services
2022.06 - 2022.12
Customer Representative
Witt O'Brien's
2021.10 - 2022.05
Customer Service Representative
ROI Solutions Inc.
2021.01 - 2021.09
Retail Merchandiser
Dicks Sporing Goods
2020.01 - 2021.02
Self Employed Dance Teacher
Jete Dance Centre
2019.08 - 2021.07
Dance Team Captain
Dr. Henry A Wise
Dance Teacher's Assistant
Fredrick Douglass Academy High School
Student Dance Teacher
Artistic Dance Academy
Bachelor of Science - Health And Wellness
Purdue University Global
High School Diploma -
Oakland Mills High School
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