Tye Frazier
Orlando
Summary
Dynamic Accounts Receivable Collections Specialist with a proven track record at Avant Healthcare Professionals, excelling in dispute resolution and cash application. Adept at fostering strong client relations and implementing effective collection strategies, resulting in improved cash flow and enhanced customer satisfaction. Committed to delivering exceptional service and driving results through collaboration.
Overview
12
12
years of professional experience
Work History
Accounts Receivable Collections Specialist
Avant Healthcare Professionals
10.2023 - Current
- Managed collections process for outstanding invoices, ensuring timely resolution of discrepancies.
- Utilized accounting software to track account statuses and generate detailed reports for management review.
- Communicated with clients to negotiate payment plans and resolve billing issues effectively.
- Collaborated with cross-functional teams to streamline invoicing procedures and improve cash flow processes.
Implementation Analyst
UKG- Inspyr Soultions
05.2020 - 07.2023
- Utilized strong communication skills to present progress updates and recommendations to stakeholders throughout each project phase.
- Conducted thorough testing of software updates, ensuring accuracy and reliability before launch to clients.
- Collaborated with cross-functional teams to troubleshoot issues and provide timely support for software deployments.
- Enhanced client satisfaction by providing timely support and assistance in software implementation.
- Provided ongoing support post-implementation, ensuring seamless transitions for users while addressing any concerns promptly.
- Actively participated in team meetings, sharing insights from previous projects that led to improved strategies moving forward.
Client Service Representative
Paylocity
07.2013 - 09.2019
- Analyzed client data to identify trends and recommend service enhancements.
- Managed client accounts, ensuring accurate information and timely updates.
- Trained new staff on company policies and client management systems.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Increased customer retention rates through personalized follow-ups and timely resolution of concerns.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
Education
BBA - Business Administration And Management
American InterContinental University
Atlanta, GA03-2012
Skills
- Invoice processing
- Credit analysis
- Cash application
- Dispute resolution
- Debt collection
- Accounts monitoring
- Collection strategy
- Customer service support
Timeline
Accounts Receivable Collections Specialist
Avant Healthcare Professionals
10.2023 - Current
Implementation Analyst
UKG- Inspyr Soultions
05.2020 - 07.2023
Client Service Representative
Paylocity
07.2013 - 09.2019
BBA - Business Administration And Management
American InterContinental University