Tye Wyatt
21883 N KIRKLAND DR,AZ
Summary
Executive business professional. Proven leader with top-notch skills in investigations management, research and analytical problem solving. Stellar track record of providing valuable insights and strategic solutions to diverse clients. Adept at leveraging analytical skills and industry knowledge to drive impactful outcomes. Known for fostering team collaboration and adapting to dynamic environments, ensuring project success and client satisfaction.
Overview
13
13
years of professional experience
Work History
Trainer
Progressive Insurance - Mayfield Village Service Center
01.2024 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Facilitated team-building exercises to foster collaboration between department members.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
- Led cross-functional team to update training curricula, keeping pace with industry changes.
- Promoted culture of continuous improvement by initiating regular training feedback loops.
- Collaborated with subject matter experts to create accurate training content.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
- Optimized training delivery schedules, accommodating diverse learning environments.
Sr. Resolution Specialist
Progressive Insurance - Mayfield Village Service Center
03.2017 - Current
- Monitored calls and proposed improvement plans for struggling representatives.
- Compiled data on trends and identified potential enhancements.
- Assisted management with keeping team working efficiently.
- Helped team members develop skills and improve performance to maximize service and productivity.
- Supported departmental goals by consistently meeting or exceeding performance metrics related to resolutions handled and issue closure rates.
Homeowner Association Manager
Rancho El Dorado
03.2022 - 03.2023
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
- Developed and adhered to community budgetary restrictions in collaboration with board of directors.
- Enforced compliance with community regulations and guidelines.
- Secured pool and fitness facility maintenance, landscaping and waste removal.
Account Manager III
Singulex Clinical Laboratories
11.2012 - 07.2015
- Analyzed data to create and organize graphs, charts, and documents for publications and presentation
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Implementation of elevated range reporting
- Prepared specimens for analysis and established proper chronological priorities in testing
- Identified abnormal test results and referred them to the Clinical Laboratory Scientist for further review
- Carefully reviewed test results for accuracy
- Maintained current knowledge of developments in technical instrumentation
- Manage clients and sales representatives relationships
- Quickly responded to and resolved all customer service issues in a timely manner
- Managed specimen sample handling, receiving, storage and inventory
- Processed clinical specimens, including from lymph nodes, spleen, and peripheral blood, for laboratory testing and archiving.
Education
Bachelor Of Business Administration - Contracts Management
Strayer University
Washington, DC06.2023
Insurance And Risk Management
Licensed Insurance Agent
06-2024
Certified Neuro Linguistics Practitioner - Life Coach
Transformation Academy
Phoenix, AZ08.2021
Phlebotomy, Lab Technician & EKG -
National Career Education
05.2015
Skills
- Business Growth
- Chart and graph forecasts
- Life science industry background
- Excellent Communication Skills
- Typing Speed 80-90 WPM
- Process Improvement Initiatives
- Project Oversight
- Training and Development
- Special Projects
- Project Management
- Corrective Actions
- Testing Coordination
- Performance Improvement Tracking
- Profit Margins
- Project Deadlines
- Data Analysis
- Study Planning
- Client Engagement and Support
- Train Staff
- Providing Feedback
- Customer Relationship Management
- Community Guidelines Enforcement
- Complex Problem-Solving
- Social Perceptiveness
- Program Improvements
- Community Restrictions Enforcement
Timeline
Trainer
Progressive Insurance - Mayfield Village Service Center
01.2024 - Current
Homeowner Association Manager
Rancho El Dorado
03.2022 - 03.2023
Sr. Resolution Specialist
Progressive Insurance - Mayfield Village Service Center
03.2017 - Current
Account Manager III
Singulex Clinical Laboratories
11.2012 - 07.2015
Bachelor Of Business Administration - Contracts Management
Strayer University
Insurance And Risk Management
Licensed Insurance Agent
Certified Neuro Linguistics Practitioner - Life Coach
Transformation Academy
Phlebotomy, Lab Technician & EKG -
National Career Education
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