Tyeasha Taylor
Greenville,NC
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care, with a high degree of diplomacy and problem-solving. Positive and upbeat team player with good communication and time management abilities.
Overview
7
7
years of professional experience
Work History
Patient Access Representative III
ECU Health Medical Center
Greenville, NC
04.2023 - 12.2024
- Verified patients' insurance and payment methods during admissions or check-in, in a private office or at the front desk.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Assisted with working at the front desk as needed, providing hospitality to all patients, caregivers, and family members.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Greeted patients and visitors in a courteous and professional manner.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Taught volunteers how to relate to guests, uphold patients' rights and respond to specific issues.
- Scanned documents into electronic health record system as needed.
- Explained various admission forms and policies, acquiring signatures for consent.
- Scheduled from patient referrals, prior authorizations, clinical appointments, and follow-up visits during check-out.
- Called patients to confirm scheduled appointments and obtain additional details.
- Assisted in the communication center by answering all calls, scheduling or rescheduling patient appointments, and leaving messages to appropriate medical staff.
- Provided customer service by answering patient questions and addressing concerns.
Technical Support Agent
Focus Services
Greenville, NC
09.2022 - 03.2023
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Provided technical support for customer inquiries via phone, email, and chat.
- Responded promptly to customer inquiries concerning technical support issues via phone or email.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Provided excellent customer service to maintain high levels of customer satisfaction.
- Answered incoming calls from customers regarding inquiries or complaints.
- Scheduled and rescheduled customer technician appointments when needed.
- Handled a high volume of customer calls, providing technical support that ranged from 50 to 100 plus calls a day.
- Settled payment transactions, order disputes, and verified customer information.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
Nurse Aide Trainee
Ayden Court Nursing And Rehabilitation Center
Ayden, NC
01.2021 - 07.2021
- Assisted patients with daily living activities, including bathing, dressing, feeding, and grooming.
- Assisted with activities of daily living such as ambulating, transferring, toileting, bathing.
- Used mobility devices to transport patients.
- Monitored vital signs such as temperature, blood pressure, pulse rate, and respiration rates of patients.
- Performed light housekeeping duties such as cleaning bedsides tables and floors as needed.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Conducted rounds regularly throughout the day to check on patient status.
- Maintained accurate records of patient care services provided in accordance with facility policies and procedures.
- Observed patients' physical and emotional well-being while they are under your care.
- Adhered to HIPAA regulations regarding privacy of resident information at all times.
Patient Service Representative I
Berkeley Medical Center
Martinsburg, WV
01.2018 - 05.2019
- Greeted patients and visitors in a courteous and professional manner.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Verified demographics and insurance information to register patients in computer system.
- Answered phones promptly in a professional manner.
- Provided directions and information to patients and families, enhancing their hospital experience.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Obtained informed consent and payment documentation from patients and filed in system.
- Responded to patient inquiries regarding billing or financial matters.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Scanned documents into electronic medical records system.
- Routed calls and correspondence to appropriate medical staff.
- Scheduled and rescheduled patient appointments efficiently, ensuring optimal utilization of medical staff time.
Education
High School Diploma -
Jefferson High School
Shenandoah Junction, WV05-2019
Skills
- Patient Registration
- Patient Identity Verification
- Insurance Verification
- Medical Terminology
- Scheduling Appointments
- Customer Service
Timeline
Patient Access Representative III
ECU Health Medical Center
04.2023 - 12.2024
Technical Support Agent
Focus Services
09.2022 - 03.2023
Nurse Aide Trainee
Ayden Court Nursing And Rehabilitation Center
01.2021 - 07.2021
Patient Service Representative I
Berkeley Medical Center
01.2018 - 05.2019
High School Diploma -
Jefferson High School
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