Tyece Sudds
Harvey,LA
Summary
Dedicated professional with expert knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
19
19
years of professional experience
Work History
Project Manager/Landlord Assistant
Private Homeowner
05.2022 - Current
- Oversee 5 properties while preserving occupancy rate at 90%
- Negotiate lease agreements with all tenants
- Maintain 100% accuracy when devising property lease agreements and renter applications
- Handle customer communication, including answering questions about features and benefits, showing properties, and monitoring move-out procedures
- Increased marketing efforts, such as social media advertisements and participation in landlord listing portals
- Developing organizational systems to support accurate recordkeeping, efficient request logs and proper complaint submissions and resolutions.
Stride K12 Project; Office 1; Online School Enrollment
Randstad
07.2020 - 05.2022
- Improved customer satisfaction by 95% by taking 50 inbound calls per day regarding course cancellations, course extensions, re-enrollments, and curriculum locks/unlocks
- Loaded over 200 courses weekly to student online school transcripts, ensuring prompt access to course content
- Used Salesforce CRM to complete administrative duties, such as processing tuition payment, eCommerce orders, and B2B partner related enrollments
- Managed Excel spreadsheets daily to retrieve, edit, and document worklists
- Approved or rejected enrollment documents according to public and private school enrollment guidelines.
Customer Service Representative
Activus Connect
01.2021 - 06.2021
- Managed 70+ automated inbound calls per day answering inquires with polite service regarding taxpayer information
- Attended weekly meetings for quality assurance scoring of ambassador calls
- Achieved 95% Quality Assurance success rate.
Customer Service Representative III
Unum Group
12.2019 - 07.2020
- Researched customer inquiries, providing detailed answers to 60-80 inbound calls per day regarding employee short term disability claims
- Utilized time management skills to attain 98% reliability success rate
- Attained an average handling call time of 6 minutes or less, surpassing quality review metrics.
Patient Account Representative
Fresenius Medical Care
07.2017 - 10.2019
- Processed 50+ patient refunds per day, ensured each payment was accurately posted, and reconciled statements
- Utilized EPIC systems and medical insurance payor portals
- Maintained thorough knowledge of health insurance industry and laws, handling both Medicare and Medicaid claims processing, appeals and denials of claims and insurance verification and eligibility
- Retrieved worklists with Microsoft Excel to manage in-depth reports consisting of billing, flags, and other information.
Clinic Coordinator/Executive Administrative Assistant
St. Thomas Community Health Center
02.2016 - 11.2016
- Pioneered development and implementation of digital inventory system
- Scheduled patient appointments, reviewed files, and maintained compliance with HIPAA standards
- Acted as the main point of contact for 2 medical professionals, overseeing meeting scheduling and coordinating patient appointments.
Collections Unit Supervisor SAFE Act
Citigroup, Inc.
04.2005 - 02.2014
- Directed 15 collections and loss mitigation agents within the call center environment
- Strengthened productivity by 100% through a new secure online portal and novel technology implementations
- Reduced turnover by 85% through continuous performance evaluations to preserve call quality
- Partnered with senior managers to deploy effective business strategies.
Education
3 years college -
Dillard University
New Orleans, LAHighschool Diploma -
Eleanor McMain Secondary School
New Orleans, LA01.1997
Skills
- Client Relationship Management
- Data Entry & Tracking
- Customer Satisfaction
- Scheduling
- Insurance Verification
- Project Management
- Call Center Operations
- Healthcare / Claims / Billing / Processing
- Database Creation
- Microsoft 365 Office Suite
- Google Suite / Workstation
- Salesforce
- Zendesk
- Amazon Workstation
- EPIC
- Hubspot
- Keystroke 60 WPM
- Strategic Planning
- Document Management
- Technical Support
- Project Planning
Timeline
Project Manager/Landlord Assistant
Private Homeowner
05.2022 - Current
Customer Service Representative
Activus Connect
01.2021 - 06.2021
Stride K12 Project; Office 1; Online School Enrollment
Randstad
07.2020 - 05.2022
Customer Service Representative III
Unum Group
12.2019 - 07.2020
Patient Account Representative
Fresenius Medical Care
07.2017 - 10.2019
Clinic Coordinator/Executive Administrative Assistant
St. Thomas Community Health Center
02.2016 - 11.2016
Collections Unit Supervisor SAFE Act
Citigroup, Inc.
04.2005 - 02.2014
3 years college -
Dillard University
Highschool Diploma -
Eleanor McMain Secondary School
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