TYE D. MARSHALL
Bowie,MD
Summary
An accomplished Executive Level Professional with over 20 years of experience in executive administration, program management, project management, analysis and reporting, staff development, and policies and procedures development. Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Program Manager (Transformation Office)
Washington Metro Area Transit Authority
06.2023 - Current
- Assists Director with developing and implementing measurable employee performance work plans with attainable standards to meet organizational goals. Provides performance feedback and ensures the fair distribution of performance recognitions. Completes employee performance evaluations fairly and individual development plans.
- Coached team members on productivity strategies to accomplish challenging goals.
- Promotes a community of practice and excellence to improve employee experiences. Ensures diversity, inclusion, equity, and accessibility for all individuals
- Developed and maintained logistics workflows, procedures and reports.
- Responsible and accountable for developing and submitting a realistic and reasonable project budget and for issuing appropriate progress reports as required to record the project's advancements or delays.
- Reviews program scope of project work and provides constructive comments on development to ensure program needs, schedule, and costs are met and in compliance
Project Manager, Non-Technical
Washington Metro Area Transit Authority
07.2018 - 05.2023
- Serves as a lead member of CFO senior leadership team, to include management of departmental administration, and all Finance special projects
- Responsible and accountable for developing and submitting a realistic and reasonable project budget and for issuing appropriate progress reports as required to record the project's advancements or delays.
- Oversees all aspects of a project over the entire project life-cycle. Sets deadlines, assigns responsibilities, monitors and summarizes progress of project in order to affirm a precise delivery timeframe
- Develops, coordinates and monitors the implementation and effectiveness of viable strategic plans pertaining to assigned projects or programs
- Provides strategic support, guidance, and management for a broad range of projects to include program and policy assignments pertinent to the mission of the CFO department
- Reviews and responds or coordinates responses to high-profile, complex, and politically sensitive executive correspondence, including inquiries from federal, state, regional, and local government officials, Board of Directors, and the general public
- Planned, designed, and scheduled phases for large projects.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
Office Manager, Finance Office
Washington Metropolitan Area Transit Authority, Metro
01.2015 - 12.2018
- Serves as a lead member of CFO senior leadership team, to include management of departmental administration, and all Finance special projects
- Provides strategic support, guidance, and management for a broad range of projects to include program and policy assignments pertinent to the mission of the CFO department
- Reviews and responds or coordinates responses to high-profile, complex, and politically sensitive executive correspondence, including inquiries from federal, state, regional, and local government officials, Board of Directors, and the general public
- Manages cost allocation of CFO budget to appropriate projects and for the timely and accurate review and approval of applicable invoices
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Department Administrator II
Washington Metropolitan Area Transit Authority, Metro
01.2018 - 07.2018
- Led and managed operational and strategic planning, fiscal management and administrative oversight of facilities, equipment and personnel.
- Managed fiscal operations for department from various funding sources.
- Educated and assisted faculty, staff and students in navigating applicable regulations, policies and procedures.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Office Administrator
Washington Metropolitan Area Transit Authority, Metro
10.2013 - 01.2015
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Edited documents to improve accuracy of language, flow, and readability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Master of Arts - Strategic Communications
Trinity Washington University
Washington, DC12.2024
Project Management Certificate Candidate - Project Management
University of Maryland Global Campus
College Park, MD12.2025
Bachelor of Science - Public Relations & Telecommunications
Morgan State University
Baltimore, MD12.2007
Bachelor of Science - Music & Vocal
Morgan State University
Baltimore 12.2007
Skills
- Executive Administration
- Customer Service
- Project Management
- Program Management
- Strategy Implementation
- Creative Problem Solving
- Analysis & Reporting
- Community Engagement
- Budget Management & Oversight
- Human Resources
- Program Coordination
- Project Goals and Milestones
Certification
- PMP Exam Preparation, Villanova University - 2021
- Contracting Officer’s Technical Representative Training - 2023
- PMP Certification Exam Prep Course 35 PDU, Udemy - 2022
Special Projects
- After Hours Commuter Service Program (AHCS), Lyft (2018-2023)
- No More Water Campaign, (2015-2017)
- Organizational Structure, BDOM (2012- 2023)
Timeline
Program Manager (Transformation Office)
Washington Metro Area Transit Authority
06.2023 - Current
Project Manager, Non-Technical
Washington Metro Area Transit Authority
07.2018 - 05.2023
Department Administrator II
Washington Metropolitan Area Transit Authority, Metro
01.2018 - 07.2018
Office Manager, Finance Office
Washington Metropolitan Area Transit Authority, Metro
01.2015 - 12.2018
Office Administrator
Washington Metropolitan Area Transit Authority, Metro
10.2013 - 01.2015
Master of Arts - Strategic Communications
Trinity Washington University
Project Management Certificate Candidate - Project Management
University of Maryland Global Campus
Bachelor of Science - Public Relations & Telecommunications
Morgan State University
Bachelor of Science - Music & Vocal
Morgan State University
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