Tyeesha Fields
Cicero
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
5
5
years of professional experience
Work History
Front Desk Concierge
MFort Security Services
05.2024 - Current
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
- Enhanced customer satisfaction by providing timely and accurate information on hotel facilities and services.
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Desktop Support Intern
SDI Presence
01.2024 - 05.2024
- Provided technical support to users in a timely manner.
- Maintained and repaired hardware components, such as computers, laptops, printers, scanners, and other peripherals.
- Assisted with the installation of operating systems, software applications, and system updates.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Managed inventory of IT assets including tracking purchases and disposals.
Data Center Security Officer
Allied Universal Security-QTS Data Centers Chicago
09.2022 - 01.2024
- Developed and enforced security policies and procedures to ensure compliance with industry standards
- Investigated and responded to all incidents and security alerts
- Collaborated with data center technicians to ensure the data center was secure and compliant with safety regulations
- Tracked and maintained all security log files and records
- Developed and maintained relationships with external vendors and other IT security teams
- Provided technical support to internal and external customers
- Analyzed system requirements and identified areas for improvement
- Ensured compliance with security and data protection policies
- Responded to incoming phone calls and emails related to IT helpdesk requests
- Developed and maintained website content for customer service portal
- Monitored and resolved IT network and system issues
- Generated reports and documentation related to IT systems.
IT intern
Year Up- Northwestern University
04.2020 - 02.2021
- Assisted with the setup of new computers and user accounts.
- Resolved customer inquiries in a timely manner.
- Performed remote maintenance on client systems using remote access tools.
- Responded to service requests from customers in a professional manner.
- Managed helpdesk tickets by prioritizing requests based on urgency.
Education
Associate Degree in Information Technology in IT -
Harold Washington College
Chicago, IL12-2024
Skills
- Microsoft Office (Outlook, Excel, Word, PowerPoint)
- Efficient usage of Service Now
- Hardware troubleshooting
- Networking
- Hardware Installation
- Excellent Customer service
- Working well in team-based environments
- Disk Reimaging
- Communicate with diverse teams/clients, build rapport and long-term relationships, and achieve satisfaction
- Developed and enforced security policies and procedures to ensure compliance with industry standards
- Investigated and responded to all incidents and security alerts
- Collaborated with data center technicians to ensure the data center was secure and compliant with safety regulations
- Tracked and maintained all security log files and records
- Developed and maintained relationships with external vendors and other IT security teams
- Provided technical support to internal and external customers
- Analyzed system requirements and identified areas for improvement
- Ensured compliance with security and data protection policies
- Responded to incoming phone calls and emails related to IT helpdesk requests
- Developed and maintained website content for customer service portal
- Monitored and resolved IT network and system issues
- Generated reports and documentation related to IT systems
- Microsoft Office
- Service Now
- Windows 7 OS
- Windows 8 OS
- Windows 10 OS
- Windows 11 OS
- VMWare
- Virtual Box
- VPN Configuration (Cisco AnyConnect)
- ZScaler
- Software Installation
Education and Training
true
Timeline
Front Desk Concierge
MFort Security Services
05.2024 - Current
Desktop Support Intern
SDI Presence
01.2024 - 05.2024
Data Center Security Officer
Allied Universal Security-QTS Data Centers Chicago
09.2022 - 01.2024
IT intern
Year Up- Northwestern University
04.2020 - 02.2021
Associate Degree in Information Technology in IT -
Harold Washington College
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