Tyeesha James
Decatur,Ga
Summary
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
9
9
years of professional experience
Work History
Clinical Incident Management Analyst
Department of Behavioral Health and Developmental Disabilities (DBHDD)
08.2021 - Current
- Validate results and perform quality assurance to assess accuracy of data.
- Collaborate with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Query databases for information needed for report processing.
- Recommend process improvements to continually identify, analyze and fix constraints and challenges.
- Cultivate relationships with industry leaders and within company to share tips and information.
- Collect, arrange, and input information into database system.
- Gather, organize and input information into digital database.
Intensive Support Coordinator
Carestar Inc.
09.2020 - 08.2021
- Develop tailored support plans for diverse clientele, identifying unique needs and goals.
- Improve client satisfaction by efficiently addressing and resolving support issues.
- Manage high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Conduct regular evaluations of service effectiveness, identifying areas for improvement and implementing targeted interventions to address identified gaps.
Compliance Officer/Support Staff
C&C Consulting Services
12.2019 - 07.2020
- Maintained up-to-date knowledge of current and emerging compliance regulations.
- Prepared and submitted regulatory filings in timely manner.
- Responded to employee inquiries regarding compliance regulations and procedures.
- Collaborated with internal and external stakeholders, auditors and legal counsel to confirm compliance with applicable laws and regulations.
- Developed and implemented corrective action plans for non-compliance issues.
Director of Residential Department
Exceptional Community Services
07.2019 - 11.2019
- Enhance team collaboration through regular communication, goal setting, and performance evaluations.
- Develop high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Establish departmental performance goals and provided feedback for underperforming areas.
- Establish a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Facilitate cross-functional collaboration for improved decision-making processes within the organization.
- Manage daily operations while overseeing multiple locations to foster increased productivity.
- Leverage professional networks and industry knowledge to strengthen client relationships.
- Assist in recruiting, hiring and training of team members.
Residential Manager
Exceptional Community Services
07.2018 - 07.2019
- Coordinate staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
- Evaluate employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
- Improve resident satisfaction by addressing concerns and implementing necessary changes in residential programs.
- Interview and assess average of 20 residents per week.
- Managed, scheduled and determined workload for 40 staff
Compliance Officer-Auditor
Exceptional Community Services
01.2018 - 07.2018
- Develop and maintain compliance database, tracking all compliance activities and documents for 35 clients.
- Manage relationships with regulators, maintaining open lines of communication to ensure transparent operations.
- Review, revise and update compliance policies and procedures to confirm continual compliance with applicable laws.
- Identify gaps in existing compliance processes and recommended updates.
- Develop strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.
Logistics Manager of Distribution for George-Anne
Office of Student Media, Georgia Southern University
08.2017 - 12.2017
- Support departmental campus wide initiatives through maintaining partner relationship and effective communication
- Improve on-time delivery rates by optimizing transportation routes and scheduling.
- Monitor logistics performance and identified improvement opportunities.
- Coordinate dispatching of 15 employees to accomplish daily delivery requirements.
- Select, train and develop logistics personnel to achieve high-performing teams.
- Train new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Develop and maintain knowledgeable and productive team of 15 employees.
Graduate Assistant Residential Learning and Assessment
University Housing, Georgia Southern University
08.2016 - 05.2017
- Oversee the logistics and communications for multiple events for four living-learning community programs for the benefit of over 300 residential students
- Assist with departmental assessment efforts, including transcribing data, creating monthly reports, and conducting focus groups with constituents
- Meet with students for coaching and implement living learning community disciplinary process
- Develop marketing materials for living-learning community events and programs
- Assist with living learning Communities' Advisory Boards on day to day task including documenting meetings, following up with designated task for specified departments, and leading discussions on student involvement within the LLC's
- Support departmental campus wide initiatives through maintaining partner relationship, assessment, and effective communication.
- Conduct relevant research and gathered valuable resources for faculty members'' ongoing projects and publications.
- Develop and manage organized, orderly student databases and tracking systems.
- Built and maintain professional relationships with students and faculty members.
Assistant Resident Director
University Housing, Georgia Southern University
08.2015 - 05.2016
- Foster a welcoming atmosphere for new residents by organizing orientation events and informational sessions.
- Collaborate with Resident Director in creating and implementing effective staff training sessions.
- Promote inclusivity within the community through culturally diverse programming and initiatives.
- Assist Resident Director in evaluating staff performance through regular reviews and feedback sessions.
- Assist in managing the residence hall budget, ensuring proper allocation of funds for various initiatives.
- Maintain a safe living environment by enforcing policies and procedures consistently among residents.
- Enhance resident satisfaction by addressing concerns and resolving conflicts promptly and professionally.
- Develop strong relationships with residents, providing guidance, support, and resources as needed.
- Collaborate effectively with other campus departments to coordinate services and support for residents, ensuring a seamless experience in their university housing.
- Utilize strong communication skills to mediate roommate disputes, resulting in improved living arrangements for all parties involved.
- Facilitate meetings to discuss concerns, review complaints, and convey information about policy changes.
- Supervise 13 student employees and provided feedback on performance.
Education
Master of Science - Public Administration
Georgia Southern University
Statesboro, GA12.2017
Skills
- Stakeholder Engagement
- Team Collaboration and Leadership
- Program Evaluation
- Data Analysis
- Training and Development
Affiliations
General Member, American Society of Public Administration, Georgia Chapter (ASPA), 08/2017, Present
Volunteer Experience
Junior League of Dekalb, Fund Development Chair, 07/2021, 07/2022
Timeline
Clinical Incident Management Analyst
Department of Behavioral Health and Developmental Disabilities (DBHDD)
08.2021 - Current
Intensive Support Coordinator
Carestar Inc.
09.2020 - 08.2021
Compliance Officer/Support Staff
C&C Consulting Services
12.2019 - 07.2020
Director of Residential Department
Exceptional Community Services
07.2019 - 11.2019
Residential Manager
Exceptional Community Services
07.2018 - 07.2019
Compliance Officer-Auditor
Exceptional Community Services
01.2018 - 07.2018
Logistics Manager of Distribution for George-Anne
Office of Student Media, Georgia Southern University
08.2017 - 12.2017
Graduate Assistant Residential Learning and Assessment
University Housing, Georgia Southern University
08.2016 - 05.2017
Assistant Resident Director
University Housing, Georgia Southern University
08.2015 - 05.2016
Master of Science - Public Administration
Georgia Southern University
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