Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyeesha Swain

Fort Lauderdale,FL

Summary

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation. Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems. Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes. Motivated Front desk agent with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

Overview

5
5
years of professional experience

Work History

Front Desk Agent

ADVENT TAX
T, FL
02.2023 - 08.2023
  • Addressed customer needs in a timely manner.
  • Facilitated successful front desk operations for high-volume hotel
  • Facilitated successful front desk operations for high-volume hotel.
  • Resolved customer complaints promptly and courteously.
  • Transmitted and received messages using telephones or telephone switchboards.
  • Stayed current on local attractions and special events to help guests with entertainment options.
  • Ensured that all safety regulations were followed according to company standards.

Airport Customer Service Agent

HMS Host International
Fort Lauderdale, FL
07.2022 - 06.2023
  • Took reservations from patrons by phone or online.
  • Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
  • Responded politely to passenger complaints regarding ticketing and baggage handling.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
  • Processed reservations and issued travel and hotel vouchers.
  • Collected baggage charges and accepted baggage for check-in.
  • Greeted passengers and provided boarding instructions.

Front Desk Agent

Days Inn Hotel
Fort Lauderdale, FL
02.2021 - 07.2022
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Stayed current on promotions, discounts, packages, and offers available at the hotel.
  • Answered phones, responded to inquiries, and took messages.
  • Addressed customer needs in a timely manner.
  • Facilitated successful front desk operations for high-volume hotel.
  • Resolved customer complaints promptly and courteously.
  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
  • Verified customer credit to establish payment method for accommodations.
  • Stayed current on local attractions and special events to help guests with entertainment options.

Warehouse Worker

Airport
Fort Lauderdale, FL
05.2019 - 07.2020
  • Performed cycle counts to maintain accurate inventory records.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Recognized defective material and reported issues to management.
  • Organized warehouse space for efficient storage of products.
  • Preserved safe work environment by maintaining clean workstations and pallet area.
  • Operated scanners, computers, and other equipment to track orders.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Secured items in truck by strapping over protective padding.

Cashier

Burger King
Fort Lauderdale, FL
06.2018 - 09.2018
  • Adhered to social distancing protocols and wore mask or face shield.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Collected payments and provided accurate change.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.

Education

Some College (No Degree) - Ultra Sound Tech

Broward College
Fort Lauderdale, FL

Skills

  • Front Office Support
  • Guest Amenities
  • Credit and Cash Payments
  • Guest Relations
  • Transportation Information
  • Safety and Security Procedures
  • Information Protection
  • POS Systems
  • Conflict and Issue Documentation
  • Reservations
  • Cash Handling
  • Guest Services
  • Hospitality Services
  • Transaction Processing
  • Marketing
  • Training and Mentoring
  • Microsoft Office
  • Listening Skills
  • Sales Expertise
  • Word Processing
  • Oral and Written Communications
  • Problem-Solving Skills
  • Customer Service

Timeline

Front Desk Agent

ADVENT TAX
02.2023 - 08.2023

Airport Customer Service Agent

HMS Host International
07.2022 - 06.2023

Front Desk Agent

Days Inn Hotel
02.2021 - 07.2022

Warehouse Worker

Airport
05.2019 - 07.2020

Cashier

Burger King
06.2018 - 09.2018

Some College (No Degree) - Ultra Sound Tech

Broward College
Tyeesha Swain