Tyeisha Gilkes
Miami,FL
Summary
Looking to build an everlasting relationship with an employer. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
FRONT DESK AGENT
FIRSTSERIVCE RESIDENTIAL
Miami, FL
06.2023 - Current
- Provided excellent customer service while upholding company policies.
- Greets and directs Residents, guests, and invitees.
- Monitors and controls Electronic Security Control Systems.
- Responds to emergency situations in a timely and efficient manner.
- Monitors and controls access to the building.
- Maintains daily log, records, and forms.
- Resolves and follows-up on all complaints/issues.
- Maintains a safe and secure environment throughout the building/property(s).
- May be assigned other duties by the on-site property manager.
- Follows safety procedures and maintains a safe work environment.
FRONT DESK SUPERVISOR
RED SOUTH BEACH HOTEL
Miami, FL
04.2022
- Job duties and responsibilities include but are not limited to greet guest when they walk into a hotel
- Key duties include distributing room keys, registering guest and verifying reservations
- Also tasked with helping guest with any questions or complaints
- As a supervisor responsibility included verifying that all revenue and expenses were claimed, preparing reports for the next day's work
- (Opera System)
CLIENT COORDINATOR
BROADWAY NATIONAL GROUP, LLC
11.2020 - 10.2021
- Job duties and responsibilities include but are not limited to accepting, receiving, and entering all incoming and new work orders into Broadways system
- Understanding all aspects of a new work order, updating client on third party system as need, confirming scope of work and ensuring work order is set up properly before sending to the operations team
- (Quick Books System)
- Maintained accurate records of all client communications, including emails, phone calls, documents.
- Identified client needs and provided solutions through effective communication.
- Provided excellent customer service to clients and responded promptly to inquiries.
- Developed long-term relationships with clients by delivering superior service.
DISPATCHER
TITAN GLOBAL, LLC
08.2019 - 03.2020
- Job duties and responsibilities include but are not limited to answering high volume calls, creating and importing employee schedules to company system, handling emergency coverages, assisting operations with any overflow of work
- (Excel System)
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Maintained logs of all incoming calls and assigned tasks.
- Received and dispatched calls for emergency services.
ADMINISTATIVE ASSISTANT
PROFESSIONAL RETAIL SERVICES
02.2017 - 08.2019
- Job duties and responsibilities include but are not limited to assisting vendors with payment status as well as contacting vendors regarding pass deinvoices, billing client invoices through double systems, as well as input all vendor documents into company systems, etc.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Responded effectively to sensitive inquiries or complaints.
- Provided secretarial and office management support while building cooperative working relationships.
RECEPTIONIST
- Job duties and responsibilities include but are not limited to filing, faxing, scanning, answering high volume calls and transferring individuals throughout three separate companies to the proper party.
Education
REGENTS DIPLOMA -
SACHEM EAST HIGH SCHOOL
06.2013
Skills
- Front Desk
- Data Entry
- Opera
- Invoicing
- Quick Books
- Customer Service
- Accounts Payable & Receivable
- Vendor Relations
- Interpersonal
- Problem Solving Skills
- Microsoft Word
- Excel
Timeline
FRONT DESK AGENT
FIRSTSERIVCE RESIDENTIAL
06.2023 - Current
FRONT DESK SUPERVISOR
RED SOUTH BEACH HOTEL
04.2022
CLIENT COORDINATOR
BROADWAY NATIONAL GROUP, LLC
11.2020 - 10.2021
DISPATCHER
TITAN GLOBAL, LLC
08.2019 - 03.2020
ADMINISTATIVE ASSISTANT
PROFESSIONAL RETAIL SERVICES
02.2017 - 08.2019
RECEPTIONIST
REGENTS DIPLOMA -
SACHEM EAST HIGH SCHOOL
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