Tyeisha Kirkwood
Columbus,OH
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Nelnet
Los Angeles, CA
05.2017 - 10.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Review customers' or clients' accounts, providing updates and information about billing, shipping, and other account items.
Customer Support/Insurance Data Entry Clerk
Carmetx
Nashville, TN
08.2022 - 08.2023
- Inputted customer information into database accurately and efficiently.
- Verified accuracy of data entry, corrected errors, and updated existing records.
- Performed daily checks on system to ensure accuracy of data entry.
- Research and resolve problems in a timely manner. As well as assist the callers by helping them understand the need for additional information.
Reimbursement Specialist
Shendona center
Virginia, WV
07.2015 - 03.2018
- Reviewed and processed reimbursement requests in accordance with company policies and procedures.
- Analyzed patient data to ensure accuracy of reimbursement information.
- Performed monthly audits for accuracy of claims submitted for payment.
- Colllect and reviews all patient insurance benefit information as well as provide assistance to physican office staff and patients to complete and submit all necessary insurance forms and program applications.
Education
High School Diploma -
Cornell White
Dayton, OH05-2005
Skills
- Account updating
- Inbound and Outbound Calling
- Paperwork Processing
- Data Collection
- Consultative Sales
- Call Management
- Ability to communicate effectively both orally and in written
- Type 50 wpm
- Ability to problem sove
Timeline
Customer Support/Insurance Data Entry Clerk
Carmetx
08.2022 - 08.2023
Customer Service Representative
Nelnet
05.2017 - 10.2024
Reimbursement Specialist
Shendona center
07.2015 - 03.2018
High School Diploma -
Cornell White
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