Tyeisha Sanders
Chicago,IL
Summary
Communicative Police Officer successful at developing positive relationships with colleagues and citizens. Approaches each situation with alertness, compassion and concern. Continually followed procedures to maintain safety, documentation and meet legal requirements. Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patrol Officer
Agb Investigative
01.2021 - 04.2023
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Responded to emergency calls and provided appropriate support.
Bank Officer
Agb Investigative
01.2021 - 04.2023
- Represented bank at community events to establish strong ties and promote business.
- Supervised branch operations and made continuous improvements in each area.
Grocery Store Security
Securitas Security Services USA
12.2021 - 01.2022
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Pleasantly greeted customers and provided prompt and courteous service.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
Security Officer
Titan Security
11.2020 - 01.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
Flex Security Officer
GardaWorld Security
05.2020 - 11.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Security Officer
Allied Universal Security Services
12.2019 - 04.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Manager /Customer Service Cashier
Mcdonald
09.2014 - 12.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Passenger Service Assistant
Prospect Airport Services
08.2013 - 12.2013
- Escorted handicapped passengers from terminal to aircraft.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Tagged baggage and routed to appropriate location for loading and screening.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Education
High School Diploma -
Theodore Roosevelt Senior High School
Chicago, IL06.2017
Skills
- Computer Literacy
- Physical Fitness
- Conflict Resolution
- Stress Tolerance
- Foot Patrolling
- Emergency Response
- Time Management
- CCTV Monitoring
- Schedule Coordination
- Stationary Surveillance
- CCTV Surveillance
Certification
- First Aid/CPR Certified
- Certified Food Handler , Mcdonalds 06/2016
Timeline
Grocery Store Security
Securitas Security Services USA
12.2021 - 01.2022
Patrol Officer
Agb Investigative
01.2021 - 04.2023
Bank Officer
Agb Investigative
01.2021 - 04.2023
Security Officer
Titan Security
11.2020 - 01.2021
Flex Security Officer
GardaWorld Security
05.2020 - 11.2020
Security Officer
Allied Universal Security Services
12.2019 - 04.2020
Manager /Customer Service Cashier
Mcdonald
09.2014 - 12.2019
Passenger Service Assistant
Prospect Airport Services
08.2013 - 12.2013
High School Diploma -
Theodore Roosevelt Senior High School
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