Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyena Cole

Cincinnati,Ohio

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level any job position. Ready to help team achieve company goals.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

8
8
years of professional experience

Work History

Analyst

RADcube
02.2025 - Current
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
  • Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
  • I look over healthcare providers rendering applications,certificate,fingerprints and backgrounds.

Taxi Driver / Business Manager

Tyena's Transportation
01.2017 - Current
  • Answer inbound phone calls, schedule appointments, provide information, and process payments
  • Transport passengers to and from various locations in a safe and timely manner
  • Provide good customer service by remaining friendly and courteous to clients
  • Possess a thorough knowledge of the city and surrounding areas

Associate

Dollar Tree Stores
12.2024 - 02.2025
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Cash register
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.

Home Health Aide

Blackstone Healthcare
10.2018 - 12.2022
  • Assist elderly and disabled patients with activities of daily living, schedule appointments, and handle phone calls
  • Document services provided and maintain HIPAA compliance
  • Handle light cleaning duties, run errands, prepare meals, and transport to locations outside the home

Billing Specialist

Spectrum | Call Center
08.2020 - 10.2020
  • Handled inbound phone calls, explained bills, and updated customer accounts
  • Took orders, processed payments, and documented customer interactions
  • Assisted with collections duties, provided technical assistance, entered data, and met quotas

Education

Associate of Science Degree - Healthcare Management

Ultimate Medical Academy
Online
01.2021

Home Healthcare Certificate -

Blackstone Healthcare
Cincinnati, OH
06.2021

GED -

Literacy Center West
Cincinnati, OH
06-2017

Skills

  • Human Resource Management , Organizational Improvements and Interpersonal Professional Communications
  • Medical Administrative Procedures, Healthcare Ethics, HIPAA Compliance, Medical Terminology
  • Insurance Verification, Medical Records Management, Insurance Billing Procedures, Insurance Claim and Health Records Management
  • Microsoft office
  • Analytical thinking
  • MS Excel
  • Time management
  • Team collaboration and leadership
  • Attention to detail
  • Documentation and reporting
  • Critical thinking
  • Information gathering
  • Decision-making
  • Data processing
  • Continuous improvement

Timeline

Analyst

RADcube
02.2025 - Current

Associate

Dollar Tree Stores
12.2024 - 02.2025

Billing Specialist

Spectrum | Call Center
08.2020 - 10.2020

Home Health Aide

Blackstone Healthcare
10.2018 - 12.2022

Taxi Driver / Business Manager

Tyena's Transportation
01.2017 - Current

Associate of Science Degree - Healthcare Management

Ultimate Medical Academy

Home Healthcare Certificate -

Blackstone Healthcare

GED -

Literacy Center West
Tyena Cole