Overview
Work History
Skills
Timeline
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Tyena Mutt

East Windsor,NJ

Overview

3
3
years of professional experience

Work History

Account Manager

S&D Logistics
Monroe, NJ
02.2024 - 12.2024
  • Managed a portfolio of 10+ client accounts, serving as the primary point of contact for all account-related inquiries and issues.(Such as Moooi, Heller, Lyne Roset, Cassina, Greenskies..)
  • Developed customized logistics solutions for clients, ensuring timely deliveries, inventory control, and cost-effective solutions.
  • Collaborated with logistics and operations teams to optimize routes, improve supply chain processes, and ensure customer satisfaction.
  • Conducted quarterly business reviews (QBRs) to assess performance, discuss challenges, and recommend improvements.
  • Provided proactive communication and support, resolving customer issues efficiently and building strong, long-lasting relationships.
  • Increased client satisfaction by 25% through personalized services and timely issue resolution.

Customer Service Representative

S&D Logistics
Monroe, NJ
02.2024 - 12.2024
  • Delivered exceptional customer service by answering calls, emails, and live chat inquiries related to order status, shipping, and returns.
  • Assisted customers with troubleshooting delivery issues, tracking shipments, and addressing any concerns promptly.
  • Documented customer interactions in CRM systems, providing valuable feedback for operational improvements.
  • Worked closely with the logistics and warehouse teams to ensure accurate order processing and timely deliveries.
  • Received recognition for maintaining a 95% customer satisfaction rate, consistently exceeding company service goals.

Operations Supervisor

Diligent Delivery Systems
Cranbury, NJ
10.2021 - 02.2024
  • Lead daily operations for a team of 25+ drivers, dispatchers, and warehouse staff to ensure timely and accurate deliveries.
  • Manage logistics workflows including route optimization, scheduling, inventory management, and customer communication to improve operational efficiency by 15%.
  • Supervise staff, providing training, mentoring, and performance evaluations to boost team performance and morale.
  • Collaborate with warehouse and logistics teams to ensure product availability and streamline shipping processes, reducing delivery time by 20%.
  • Resolve operational issues, customer complaints, and delivery discrepancies, improving service quality and customer retention. (Design Public Group, Heller, Leman, Menu/Audio & Gubi)
  • Track key performance metrics (KPIs) and generate reports on operational performance for management review.

Skills

  • Customer Relationship Management (CRM): Salesforce, HubSpot, Zoho CRM
  • Logistics & Supply Chain Management: Route optimization, inventory management, delivery tracking
  • Team Leadership & Development: Staff supervision, performance evaluation, training and coaching
  • Client Retention & Account Growth: Strategic planning, upselling, customer satisfaction
  • Problem Solving: Conflict resolution, troubleshooting, process improvement
  • Communication: Excellent verbal and written communication skills
  • Data Analysis & Reporting: KPI tracking, performance reports, operational analysis
  • Software Proficiency: MS Office Suite (Excel, Word, PowerPoint), Google Workspace, Warehouse Management Systems (WMS)

Timeline

Account Manager

S&D Logistics
02.2024 - 12.2024

Customer Service Representative

S&D Logistics
02.2024 - 12.2024

Operations Supervisor

Diligent Delivery Systems
10.2021 - 02.2024

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Tyena Mutt