Summary
Overview
Work History
Education
References
Timeline
Generic

Tyequiere Leavell

Summerfield,NC

Summary

Prepares and distributes statements to customers while maintaining comprehensive, accurate records. Accustomed to answering questions, providing information and resolving concerns. Good communication, organizational and multitasking abilities. Committed and results-oriented Customer Service Representative willing to go above and beyond to contribute to team objectives. Highly skilled in collections with aptitude for addressing past-due accounts and cultivating satisfaction. Results driven Medical Biller with over three years of hands-on experience in account management, revenue generation and medical billing and coding. Accomplished in developing strategies to improve workflows and processes and actualizing procedures to enhance revenue generation. Demonstrated leadership skills guide teams towards success, optimize performance and sustain organizational success. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience

Work History

Medicaid Representative

Five Star Call Center
GREENSBORO, NC
05.2023 - 11.2024
  • Verified income information for eligibility purposes and updated case records accordingly.
  • Researched and responded to inquiries from clients regarding Medicaid coverage and benefits.
  • Conducted outreach to low-income individuals in order to inform them of their eligibility for Medicaid services.
  • Maintained an up-to-date understanding of federal and state laws governing Medicaid services.
  • Updated case management software with relevant information pertaining to each client's situation on a regular basis.
  • Developed training materials related to changes in policy and procedures concerning Medicaid programs for use by other staff members across the organization.
  • Explained complex regulations related to Medicaid programs to clients in a clear and concise manner.
  • Collaborated with other departments within the organization to ensure that client cases were being processed in a timely fashion.

Customer Care Representative

Verizon Wireless
McLeansville, NC
06.2018 - 10.2024
  • Adhered strictly to confidentiality guidelines when dealing with sensitive customer information.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
  • Assisted customers in navigating through website features and functions to locate desired information or products.
  • Supported customers to maintain positive relationships throughout and following sales processes.
  • Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
  • Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.

Customer Service Representative

Inteletravel
GREENSBORO, NC
10.2020 - 03.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Updated databases with new and modified customer data.

Customer Service Representative

VF Corp
GREENSBORO, NC
09.2023 - 01.2024
  • Collected deposits or payments and arranged for billing.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Promoted available products and services to customers during service, account management and order calls.
  • Increased customer satisfaction ratings 97% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Surpassed sales goals through implementation of successful marketing strategies.

Restaurant Supervisor

Wendys Restaurant
McLeansville, NC
05.2015 - 06.2018
  • Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
  • Resolved customer complaints regarding food quality or service issues promptly and courteously.
  • Trained new employees on restaurant policies and procedures.
  • Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Maximized team performance by training new employees on proper food handling and restaurant protocols.
  • Planned work schedules for restaurant personnel ensuring adequate coverage at all times.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Collaborated with server trainees to promptly resolve potential customer concerns.

Education

High School Diploma -

Northeast Guilford High School
Mcleansville, NC
06-2015

References

References available upon request.

Timeline

Customer Service Representative

VF Corp
09.2023 - 01.2024

Medicaid Representative

Five Star Call Center
05.2023 - 11.2024

Customer Service Representative

Inteletravel
10.2020 - 03.2024

Customer Care Representative

Verizon Wireless
06.2018 - 10.2024

Restaurant Supervisor

Wendys Restaurant
05.2015 - 06.2018

High School Diploma -

Northeast Guilford High School
Tyequiere Leavell