Tyera Dandy-Edwards
Birmingham,AL
Summary
Dynamic professional with a proven track record at UAB Health Foundations, enhancing customer satisfaction through expert problem-solving and efficient complaint resolution. Skilled in documentation management and Microsoft Office, adept at improving operational efficiency.
Demonstrates exceptional customer relations and telephone etiquette, significantly contributing to a positive patient experience.
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Patient Encounter Specialist
UAB Health Foundations
04.2023 - Current
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
Deli Clerk
Publix Grocery Store
07.2022 - 03.2023
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Retail Sales Associate
America's Thrift
09.2021 - 03.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
Bachelor of Science - Psychology
University of Alabama At Birmingham
Birmingham, AL05.2026
High School Diploma -
Erwin High School
Birmingham, AL06.2020
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Microsoft Office
- Insurance Verification
- Payment Collection
Affiliations
- UAB Medicine
Timeline
Patient Encounter Specialist
UAB Health Foundations
04.2023 - Current
Deli Clerk
Publix Grocery Store
07.2022 - 03.2023
Retail Sales Associate
America's Thrift
09.2021 - 03.2022
Bachelor of Science - Psychology
University of Alabama At Birmingham
High School Diploma -
Erwin High School
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