Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Tyerrah Flemister

Summary

A customer service professional seeking a remote customer service role . Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

4
4
years of professional experience

Work History

Sales Associate

Online Stores
05.2022 - 04.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.

Customer Experience Specialist

Home Depot
07.2020 - 01.2021
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Worked closely with sales teams to provide seamless transition from pre-to post-sales support, enhancing the overall client journey.

Customer Service Representative

Helpdesksolutions
01.2019 - 06.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.

Education

High School Diploma -

James Madison High School
Atlanta, GA
01.2025

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • excellent verbal communication skills
  • Reliable and punctual
  • Problem-Solving
  • ability to learn quickly
  • fast typer
  • able to think proactively

Timeline

Sales Associate

Online Stores
05.2022 - 04.2023

Customer Experience Specialist

Home Depot
07.2020 - 01.2021

Customer Service Representative

Helpdesksolutions
01.2019 - 06.2020

High School Diploma -

James Madison High School

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Tyerrah Flemister