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Tyesa Smith

Tyesa Smith

HRIS Manager
Clearwater,FL

Summary

Sr HRIS professional, with over 20 years of Human Resources and Information Technology experience, devoted to improving HRIS system performance for enhanced productivity. Works actively with management to develop cost-benefit analyses, set objectives and provide support for system maintenance, enhancements and implementations. Skilled at applying technical and statistical skills to workforce optimization without losing sight of human empathy. Supportive team leader who takes initiative and ownership, with the ability to oversee and prioritize complex, high-value projects with excellent planning competencies. Motivating and positive with excellent communication and emotional intelligence to interact professionally, collegial and comfortably with stakeholders, executives, consultants, clients and team members.

Overview

18
18
years of professional experience

Work History

HRIS Manager

Stratus Unlimited, LLC
Clearwater, FL
01.2022 - Current
  • Modify and maintain optimal functions of HRIS systems, include implementation, customization, development, maintenance, and upgrade to applications, systems, and modules.
  • Support HR Talent Team, consisting of 10 team members, provide daily functional and technical direction, ensuring team members process employee data accurately and timely.
  • Supervise and mentor direct reports and help develop talented HR team members.
  • Create vision and goals for HR team and motivated staff to achieve excellence in customer support and core HR processes.
  • Provide ongoing, daily technical support, troubleshooting, and guidance to HRIS users.
  • Guide leaders and employees on company policies, programs, benefits and salary administration.
  • Review business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
  • Collaborate with executive leadership and HR staff to identify system improvements and enhancements; recommending, initiating, and implementing fresh solutions into business strategies.
  • Serve as lead representative and liaison between HR, information services, external vendors, and other stakeholders for HRIS design and implementation projects.
  • Identify innovative and automate approaches to routine tasks, making suggestions that were widely received.
  • Lead decision-making and implementation of HR, Performance & Compensation Dashboards/Analytics, driving smooth operations, employee retention and engagement.
  • Manage security access, permissions, personalization, and similar system operations and settings for HRIS users.
  • Collect, manage, analyze and prepare data reports, summaries, logs and metrics to make process performance improvement recommendations to senior executives and HR staff.
  • Compile, clean and manage company and employee information within HRIS systems through regular data integrity audits.
  • Maintain knowledge of trends and developments in HRIS providers, vendors, and technology.
  • Partner with HR team to implement policy and process improvements in system.
  • Facilitate carrier connections between various systems, ie ADP and insurance carriers, learning management system, and engagement systems.
  • Keep SharePoint up-to-date with accurate policy and event information.
  • Run regular audits of systems to ensure processes are followed accurately.
  • Perform other duties as required.

Prince Contracting, LLC

Human Resources & Benefits Administrator
Tampa, FL
06.2018 - 07.2020
  • Liable for company and employee data integrity, using ADP and UltiPro HRIS software to manage employee's full life cycle.
  • Processed new hires and terminations, employee data and benefit enrollment and election changes, leave of absence requests and company organizational structure changes.
  • Consultant and first point of contact, via e-mail, phone and in-person, for all employee benefits, payroll and other HR matters, providing end-user support and troubleshooting as needed.
  • Identified and resolved system/user discrepancies and opportunities for system, data integrity enhancements, process improvements and innovative solutions.
  • Performed HRIS system updates for new hire and annual open enrollment profile activities, including updating benefit plan provisions and rate changes, reviewing and uploading current SPD documentation, approving, processing and entering benefit elections.
  • Liaised between benefit carriers, service providers and multiple business divisions and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
  • Created and presented, daily/weekly/monthly/quarterly audits, queries, analysis reports and invoice reconciliation to key executives, to analyze data integrity, accuracy, consistency and compliance with federal and state standards and guidelines.
  • Lead successful ADP to UltiPro HRIS implementation, meeting project task milestone and deadlines, overseeing company level and employee data clean-up, reporting, data mapping, importing, table validation, policy, plan and enrollment profile setup, security access, system and work flow configurations, data conversion.
  • Worked closely with EDI Implementation Team and ADP on carrier connection scheduling, complex account structure configuration and data feed discrepancies.
  • Coordinated and oversaw project tasks assigned to other internal departments, when applicable.
  • Implemented and launched Performance and Talent Management HRIS modules, customizing per company's specifications, improving workforce and job retention tracking.
  • Reviewed and revised existing internal HR policies, procedures and documentation, department-to-department collaboration, recruitment and hiring processes, compensation and benefits administration, and employee and HR relations, enhancing work productivity, recruitment, hiring processes and talent management.
  • Presided over on-boarding process for newly hired and rehired employees, including reviewing and screening applicant resumes to identify qualified candidates, final review, approval and processing of all required documentation, including background screening, employment verification and I-9 processing.
  • Streamlined existing on-boarding process by improving HRIS work flow setup, creating step-by-step process guide and internal checklists, and provided training to front line field employees.

ADP, INC

Implementation Consultant II - HRIS
Tampa, FL (11/14 To 02/18)
02.2012 - 02.2018
  • Managed and supported large portfolio of complex clients through implementation phase of their ADP HRIS software system, including HR, Time & Attendance and Payroll, improving integrated changes and pay data flow across ADP platforms.
  • Collaborated successfully with client and internal departments, via phone, email, screen sharing, video conference, and messenger, to quickly answer questions, provide project updates and to alleviate any issues, so not to disrupt client's normal day to day business activities.
  • Communicated effectively, in aggressive project environment, with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
  • Analyzed existing system data, interface requirements and operational needs, conducting pre and post implementation testing to determine appropriate conversion method of data files, to ensure accurate mapping and standardization of data and benefits.
  • Created and presented analysis and custom reports , as needed, in order to stay on task with company and employee data clean-up, system and work flow configurations, data and plan mapping, table validation, and data conversion.
  • Documented follow-ups, completed tasks, issue logs, milestones and daily execution of project plan deliverables in ADP Project Management Applications.
  • Educated and provided Tier II technical support to less experienced Implementation Consultants.

ADP, INC

Client Support Specialist II & III
Elk Grove Village, IL (02/12 To 11/14)
02.2012 - 11.2014
  • Shared expertise knowledge and HRIS support to clients with step-by-step module navigation, on-boarding, benefit administration, company and employee data maintenance, security and work flow rules creation, new hire and open enrollment profile and plan setup, and new product recommendations for future business needs.
  • Troubleshoot complex Tier II level HR, payroll, time & attendance integration and carrier connection EDI file feed issues, thoroughly listening and asking probing questions, confirming full understanding, to identify the cause of the issue and to facilitate an efficient and effective resolution, collaborating with team members across departments and following up with client, when needed.
  • Established open and professional collaboration with team members which helped resolve issues and conflicts quickly.
  • Partnered with Development Team to submit suggestions for process, application and documentation improvement.
  • Educated and supported less experienced Support Specialists and coached new hires through their first calls, acting as team mentor.
  • Sought opportunities, by volunteering for stretch assignments, to grow my experience and develop my skills, happily accepting challenging projects and working hard to exceed company goals.

Aon Hewitt

HR & Benefits Specialist
Lincolnshire, IL
08.2005 - 02.2012
  • Managed high call volume, averaging 80+ calls per day, retrieving plan participants data using People Soft HRIS software.
  • Answered and resolved medical, dental, vision and 401k benefit and compensation enrollments and eligibility questions.
  • Troubleshoot, empathetically and professional, complex issues and inquiries regarding health and welfare benefits, deductions and pension check delays, by diagnosing causes, identifying solutions, and coordinating corrective actions, escalating issues to Tier II Team as necessary.
  • Practiced strict procedures to maintain data and plan participant integrity.

Education

Bachelor of Science - Computer And Information Sciences

DeVry University
Chicago, IL
03.2003

Skills

  • HR Information System
  • Implementation Management
  • Data Conversion
  • Human Resource Management
  • Benefits and Compensation Management
  • Data Management
  • HR Policies/Report Preparation
  • Project Management
  • Talent Management
  • Recruitment/Onboarding Management
  • Workforce and Performance Improvements
  • ADP, UltiPro, Workday, PeopleSoft, Lawson, iCIMS, Ceridian, Cornerstone, Salesforce, LiveLink, Concur, CDF, HelpSpot, Metlink, Metfacs, Share Point
  • Microsoft Office, Slack, Skype, Teams, Zoom, WebEx

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The cave you fear to enter contains the treasure you seek.
Joseph Campbell

Timeline

HRIS Manager

Stratus Unlimited, LLC
01.2022 - Current

Prince Contracting, LLC

Human Resources & Benefits Administrator
06.2018 - 07.2020

ADP, INC

Implementation Consultant II - HRIS
02.2012 - 02.2018

ADP, INC

Client Support Specialist II & III
02.2012 - 11.2014

Aon Hewitt

HR & Benefits Specialist
08.2005 - 02.2012

Bachelor of Science - Computer And Information Sciences

DeVry University

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Tyesa SmithHRIS Manager