Tyese Dawson
Covington,GA
Summary
Detail-oriented professional experienced in patient coordination and billing management. Known for effective communication and problem-solving skills, contributing to seamless patient experiences and operational excellence within healthcare settings.
Overview
8
8
years of professional experience
Work History
Lead Patient Coordinator
Ga Urology
Conyers, Ga
11.2022 - Current
- Coordinated patient schedules and appointments efficiently.
- Managed patient inquiries and provided information about services.
- Assisted healthcare providers with patient intake processes.
- Maintained accurate patient records using electronic health systems.
- Communicated with insurance companies to verify coverage details.
- Facilitated communication between patients and medical staff effectively.
- Organized patient follow-up appointments to enhance care continuity.
- Ensured compliance with healthcare regulations and standards.
- Provided leadership, guidance and support to the patient care team.
- Communicated regularly with patients regarding their progress and treatment goals.
- Participated in continuing education courses related to the field of healthcare administration.
- Facilitated communication between primary care providers and specialist physicians.
Billing Specialist
Perimeter Orthapaedics
Dunwoody, Georgia
07.2022 - 11.2022
- Processed patient billing claims using electronic medical record systems.
- Reviewed and corrected billing discrepancies to ensure accurate invoicing.
- Communicated with insurance providers to resolve payment issues effectively.
- Maintained patient accounts by updating billing information and records.
- Collaborated with healthcare staff to gather necessary billing documentation.
- Assisted patients with inquiries regarding their billing statements and payments.
- Tracked payment statuses and followed up on outstanding balances promptly.
- Ensured compliance with healthcare regulations in all billing practices.
- Investigated incorrect billings and processed refunds as necessary.
- Resolved discrepancies between customers' remittances and invoices received.
- Reviewed medical records to ensure accuracy of billing information and patient data.
Billing Manager
SOS Counseling and Consultation
Snellville, Georgia
01.2022 - 07.2022
- Oversaw billing processes and ensured accuracy in invoicing procedures.
- Managed accounts receivable and maintained detailed financial records.
- Coordinated with staff to resolve billing inquiries and disputes efficiently.
- Developed training materials for new employees on billing software systems.
- Implemented process improvements to streamline billing operations effectively.
- Collaborated with clinical teams to verify insurance information for clients.
- Reviewed and approved monthly financial reports for management review.
- Maintained compliance with industry regulations related to billing practices.
- Analyzed customer accounts and identified discrepancies in invoices, payments, credits, and deductions.
- Researched complex billing issues using internal resources and external sources as needed.
- Resolved billing issues by applying knowledge and completing in-depth research.
- Participated in process improvement initiatives to increase efficiency within the department.
- Developed improved standard operating procedures to increase billing accuracy and cash flow.
- Processed customer refunds promptly upon request.
- Worked with customers to resolve billing disputes in a timely manner.
Lead Customer Service Representative
Masada Bakery Inc.
Norcross, Georgia
10.2017 - 06.2020
- Managed customer inquiries through phone and email channels.
- Resolved product issues while maintaining customer satisfaction levels.
- Trained new staff on customer service protocols and procedures.
- Coordinated with bakery production team regarding product availability.
- Maintained accurate records of customer interactions and feedback.
- Assisted in developing customer service training materials for staff use.
- Collaborated with marketing team to promote new bakery products.
- Implemented improvements to streamline customer service processes effectively.
- Trained new employees on company customer service policies and service level standards.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
- Performed root cause analysis on recurring customer service problems.
- Maintained up-to-date knowledge of company products and services.
- Monitored team performance and provided feedback for improvement.
- Provided guidance and support to customer service representatives.
Education
Associate of Applied Science - Medical Billing And Coding
Gwinnett College
Lilburn, GA04-2022
High School Diploma -
South Gwinnett High School
Snellville, GA05-2011
Associate of Applied Science - Medical Assisting
Georgia Piedmont Technical College
Clarkston, GASkills
- Patient scheduling
- Electronic health records
- Insurance verification
- Healthcare compliance
- Appointment coordination
- Customer relationship management
- Billing resolution
- Financial reporting
- Process improvement
- Staff training
- Effective communication
- Leadership capabilities
- Problem solving
- Time management
- HIPAA compliance
- Payment arrangements & negotiation
- Process improvements
- Insurance practices
- Customer service
- Medical data collection
- HIPAA protocol adherence
- Medical terminology
Timeline
Lead Patient Coordinator
Ga Urology
11.2022 - Current
Billing Specialist
Perimeter Orthapaedics
07.2022 - 11.2022
Billing Manager
SOS Counseling and Consultation
01.2022 - 07.2022
Lead Customer Service Representative
Masada Bakery Inc.
10.2017 - 06.2020
Associate of Applied Science - Medical Billing And Coding
Gwinnett College
High School Diploma -
South Gwinnett High School
Associate of Applied Science - Medical Assisting
Georgia Piedmont Technical College