TYESE MELTON
Baltimore,MD
Summary
Results-driven healthcare professional with a strong background in streamlining front office operations in a medical setting. Proven track record of enhancing patient experiences and maintaining organized, efficient administrative systems. Collaborative team player who excels in dynamic environments, consistently adapting to meet evolving needs. Highly skilled in patient scheduling, electronic health records management, and adept at multitasking in fast-paced settings.
Overview
15
15
years of professional experience
Work History
MEDICAL FRONT OFFICE COORDINATOR
RIVAS MEDICAL WEIGHTLOSS
01.2013 - Current
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency
- Updated over 100 patient accounts and information on daily basis
- Managed incoming and outgoing calls for busy medical office
- Coordinated admission processes and prepared medical records and agreement packets
- Handled and processed confidential patient information.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Maintained a well-organized front office environment, contributing to a positive patient experience.
- Assisted with training new front office staff members on essential job duties and procedures, ensuring a smooth onboarding process.
- Enhanced patient satisfaction through prompt responses to inquiries, accurate appointment scheduling, and clear communication of policies.
- Improved operational efficiency by maintaining an organized filing system for easy retrieval of medical records when needed.
- Provided exceptional customer service while handling sensitive personal information in accordance with privacy policies.
- Managed patient records with strict adherence to HIPAA regulations, ensuring confidentiality and security of sensitive information.
- Ensured adequate inventory levels of office supplies by regularly monitoring stock levels and placing orders as needed.
- Handled high call volumes with professionalism and efficiency, addressing patient concerns and directing calls as appropriate.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Trained team members on new services and products to support promotional efforts.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Mentored office employees on proper administrative procedures and how to use programs such as CRISP, CARDKNOX and RX GOV, keeping operations consistent and efficient for maximum performance.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Collaborated with medical staff to coordinate patient flow and ensure timely access to care.
- Assisted in the development of office policies and procedures for improved efficiency and compliance with industry standards.
- Supported clinical staff in delivering high-quality care through timely completion of necessary administrative tasks.
- Contributed to revenue growth by identifying opportunities for additional services during patient interactions.
SERVER
Larry Flynt's Hustler Club
12.2016 - 03.2017
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Checked identification for minimum age for sale of alcoholic beverages.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
- Checked between 70-150+ daily IDs to verify ages and uphold Maryland liquor laws
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
ASSISTANT MANAGER/COOK
CRAZY GREEK PIZZA
09.2010 - 11.2012
- Accepted payment from customers and made change as necessary
- Assisted co-workers
- Prepared over 50 food items such as sandwiches, salads, soups, and beverages daily
- Cooked exact number of items ordered by each customer, working on several different orders simultaneously
- Maintained contact with kitchen staff, management, serving staff, and customers
- Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
- Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
- Created employee schedules to align coverage with forecasted demands
SALES ASSOCIATE
WET SEAL
03.2010 - 09.2010
- Maintained knowledge of current in-store promotions, policies regarding payment and exchanges, and security practices
- Operated cash register to process cash, check and credit card transactions
- Guided over 30 customers in choosing items that reflected personal style and shape daily.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
CALL CENTER REPRESENTATIVE
ARROW AND COUNTY CAB
04.2010 - 07.2010
- Provided customer service during average of 60 calls per day by answering customer inquiries, dispatching cabs and directing calls to appropriate individuals and departments
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
Education
DISPENSARY TRAINING CERTIFICATION -
HEMPSTAFF
MARYLAND04.2018
Alcohol Awareness Certified - Mixology/Bar Operations
Maryland Bartending Academy
Glen Burnie, Maryland2012
Skills
- Medical Office Procedures
- Staff Training
- Report Preparation and Analysis
- Team Management
- HIPAA Guidelines
- Reminder Calls
- Office Supplies and Inventory
- Medical Transcription
- HIPAA Compliance
- Patient Scheduling
- Patient Registration
- Office Administration
- Cash handling
- Strong work ethic
Timeline
SERVER
Larry Flynt's Hustler Club
12.2016 - 03.2017
MEDICAL FRONT OFFICE COORDINATOR
RIVAS MEDICAL WEIGHTLOSS
01.2013 - Current
ASSISTANT MANAGER/COOK
CRAZY GREEK PIZZA
09.2010 - 11.2012
CALL CENTER REPRESENTATIVE
ARROW AND COUNTY CAB
04.2010 - 07.2010
SALES ASSOCIATE
WET SEAL
03.2010 - 09.2010
DISPENSARY TRAINING CERTIFICATION -
HEMPSTAFF
Alcohol Awareness Certified - Mixology/Bar Operations
Maryland Bartending Academy
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