A dedicated Qualified Mental Health Professional that provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds.
Overview
9
9
years of professional experience
Work History
Wraparound Facilitation-Intensive Case Management
The Harris Center for Mental Health and IDD
07.2022 - Current
Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Developed and implemented comprehensive case management plans to address client needs and goals.
Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Monitored clients' progress and tracked client services to provide crisis interventions.
Developed and implemented safety plans for clients at risk of harm to provide protection.
Utilized trauma-informed approach to promote healing and empowerment for clients.
Educated clients and families on mental health, wellness and recovery topics.
Developed and maintained strong relationships with community resources for successful referrals.
Documented client progress and activities in accordance with agency policies and procedures.
Assisted clients in developing and setting realistic goals to promote positive change.
Led weekly meetings to tackle the needs and address progression of clients via in-person or Teams App, Zoom, Text, or Doximity online platform.
*Relocation*
Career/Mental Health Break
01.2022 - 06.2022
Care Coordinator
Ascent Health, Inc. (Non-Profit)
03.2020 - 12.2021
Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Collaborated with an interdisciplinary team to determine timely delivery of services.
Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
Developed and implemented safety plans for clients at risk of harm to provide protection.
Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
Evaluated treatment plans against individual goals and healthcare standards.
Facilitated individual and group sessions to promote positive behavior change for clients.
Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Monitored program performance and outcomes for successful delivery of services.
Led weekly meetings to tackle the needs and address progression of clients via in-person or Teams App, Zoom, or Text.
Line Behavior Technician
Touchstone: Applied Behavioral Analysis
10.2019 - 02.2020
Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
Worked as part of collaborative team to address changing needs of children and families.
Monitored client progress to provide continued guidance and consistent feedback to families.
Sales Support Representative
AT&T Mobility
09.2014 - 09.2017
Performed data entry for sales figures, metrics and other customer data.
Created and processed orders and reviewed pending orders to verify adherence to fulfillment schedule.
Responded to customer inquiries for scheduling of meetings, sales appointments and order status follow-up.
Managed administrative duties of sales team as required, effectively anticipating and meeting day-to-day operational needs.
Tackled customer concerns and responded to inquiries within 1 hour to provide immediate issue resolution.
Initiated communications with sales leads via phone call and electronic mediums, providing information on promotions and approved special offers.
Managed customer accounts, responding to inquiries and resolving customer service issues
Coordinated responses and resources to handle special client requests.
Assisted customers with sales needs such as inventory and shipping questions.
Education
Master of Science - Industrial-Organizational Psychology
University of Phoenix
Tempe, AZ
10.2018
Bachelor of Science - Criminal Justice
Southern University And A&M College
Baton Rouge, LA
05.2014
Skills
Computer Skills
Active Listening
Complex Problem-Solving
Attention to Detail
Analytical Thinking
Cultural Awareness
Excellent Communication
Troubleshooting
Multitasking Abilities
MS Office
Organization
Teamwork and Collaboration
Affiliations
The National Society of Leadership and Success, 2019, Present, University of Phoenix
Leadership Training Day: Trained in leadership and success skills via an introspective and interactive training session.
Speaker Events: Participated in seminars led by celebrities and best-selling authors on topics such as leadership, time management, and goal setting.
Success Networking Teams: Participated in peer-based leadership development teams
Experience in setting and achieving goals, receiving coaching, coaching others, and holding others accountable to commitments.
Leadership And Activities
Society for Industrial and Organizational Psychology (SIOP)
National Society of Leadership and Success
Personal Information
Title: M.S., QMHP-CS
Timeline
Wraparound Facilitation-Intensive Case Management
The Harris Center for Mental Health and IDD
07.2022 - Current
*Relocation*
Career/Mental Health Break
01.2022 - 06.2022
Care Coordinator
Ascent Health, Inc. (Non-Profit)
03.2020 - 12.2021
Line Behavior Technician
Touchstone: Applied Behavioral Analysis
10.2019 - 02.2020
Sales Support Representative
AT&T Mobility
09.2014 - 09.2017
Master of Science - Industrial-Organizational Psychology
Master Level Care Coordinator at The Harris Center for Mental Health and IDDMaster Level Care Coordinator at The Harris Center for Mental Health and IDD
Child Development Specialist Lead/Trainer at The Harris Center For Mental Health And IDDChild Development Specialist Lead/Trainer at The Harris Center For Mental Health And IDD
Case Manager- Intensive Case Management Services at People Assisting The HomelessCase Manager- Intensive Case Management Services at People Assisting The Homeless