Tyesha Brown
Anderson,South Carolina
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Server/ Bartender
Longhorn Steakhouse
2017.11 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
SMB OTM Sales Agent
Spectrum (call-center)
2024.07 - Current
- Scheduling appointments
- Using CRM systems.
- Explained features and advantages of [Type] products or services to promote sales.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Service Manager
Longhorn Steakhouse
2022.02 - 2023.09
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
- Negotiated with vendors to secure best prices for parts and supplies.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Customer Service Representative
Sitel
2021.01 - 2021.12
- Handled inbound calls
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Bachelors Degree Retail-Management -
University of South Carolina - Columbia
Columbia, SC12.2021
Skills
- Appointment Scheduling
- Problem-solving abilities
- Multiple Priorities Management
- Relationship Building
- Attention to Detail
- Organizational Systems
Timeline
SMB OTM Sales Agent
Spectrum (call-center)
2024.07 - Current
Service Manager
Longhorn Steakhouse
2022.02 - 2023.09
Customer Service Representative
Sitel
2021.01 - 2021.12
Server/ Bartender
Longhorn Steakhouse
2017.11 - Current
Bachelors Degree Retail-Management -
University of South Carolina - Columbia
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