Tyesha Brown
Brooklyn
Summary
Dedicated and results-driven professional with over 3 years of experience in customer service and administrative roles. Proven track record of enhancing customer satisfaction through effective communication, problem-solving, and a commitment to excellence. Skilled in managing diverse administrative tasks, including scheduling, data entry, and record-keeping, while maintaining a high level of organization and attention to detail. Proficient in microsoft word and excel, with a strong ability to adapt to new technologies and processes. Committed to delivering exceptional service and operational efficiency to support organizational goals.
Overview
9
9
years of professional experience
Work History
Baggage Service Agent
Pacific Atlantic And Handling
01.2023 - 09.2024
- Managed the lost and found department, processing inquiries and claims for lost baggage and personal items from passengers.
- Conducted thorough documentation of found items, including descriptions and storage procedures, ensuring accurate records for retrieval.
- Assisted passengers in locating their lost belongings through effective communication and problem-solving skills, maintaining a high level of customer service.
- Collaborated with airline staff, security, and logistics teams to track and reunite lost items with their owners in a timely manner.
- Implemented inventory control measures to organize and maintain lost items, adhering to airport policies and procedures.
- Provided regular updates and reports on lost and found activities to management, identifying trends and suggesting improvements.
Admin Lead
Pinnacle Logistics
12.2018 - 10.2022
- Coordinated and scheduled transportation routes for a fleet of [number] trucks, ensuring timely deliveries while optimizing fuel efficiency and minimizing costs.
- Communicated with drivers to provide route updates, address concerns, and ensure compliance with safety regulations.
- Managed freight logistics, including load planning and customer service inquiries, to enhance client satisfaction and operational efficiency.
- Monitored vehicle location and status using GPS tracking systems, addressing issues promptly to maintain service continuity.
- Collaborated with warehouse and logistics teams to streamline loading and unloading processes, reducing turnaround time.
- Maintained accurate records of shipments, schedules, and driver hours in compliance with DOT regulations.
Cashier/Sales Associate
Party City
08.2015 - 07.2018
- Provided exceptional customer service by assisting customers in selecting products for various events, ensuring a positive shopping experience.
- Maintained knowledge of current inventory and promotions to effectively promote sales and meet customer needs.
- Operated cash registers, processed transactions accurately, and handled cash management responsibilities.
- Collaborated with team members to achieve sales targets and maintain a well-organized store environment.
- Assisted in merchandising and restocking shelves to enhance product visibility and appeal.
Education
High School Diploma -
Preparatory Academy For Writer
Springfield Gardens, NY06-2015
Skills
- Time management
- Leadership
- Communication skills
- Computer literacy
- Customer Service
- Team Coordination
- Administrative Support
- Data entry proficiency
- Documentation skills
Timeline
Baggage Service Agent
Pacific Atlantic And Handling
01.2023 - 09.2024
Admin Lead
Pinnacle Logistics
12.2018 - 10.2022
Cashier/Sales Associate
Party City
08.2015 - 07.2018
High School Diploma -
Preparatory Academy For Writer
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