Tyesha Burrell
New Iberia,LA
Summary
Skilled in HIPAA compliance and customer service, I significantly enhanced patient care and satisfaction at Lourdes Regional Medical Center. My proactive scheduling at Answering Service Care reduced conflicts, demonstrating my adaptability and commitment to excellence. My leadership in training at Franklin Foundation Hospital highlights my ability to improve processes and foster a positive environment.
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Lourdes Regional Medical Center
03.2021 - 10.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Scheduler
Answering Service Care
04.2022 - 03.2024
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Ward Clerk
Franklin Foundation Hospital
10.2021 - 02.2023
- Organized paperwork for doctors, nurses, and patients.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Documented latest information in computer system and printed paperwork.
- Stored and retrieved permanent records on daily basis.
- Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
- Trained new Ward Clerks on best practices for administrative duties, contributing to a knowledgeable workforce that maintained high standards of service quality.
Education
High School Diploma -
Franklin High School
Franklin La05-2012
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
Certification
- Project Management Professional (PMP) – Project Management Institute.
- Certified Healthcare Access Associate (CHAA) - The National Association of Healthcare Access Management (NAHAM).
- Leadership Development Program Certifications – Various Providers.
- Board-Certified Patient Advocate (BCPA) - Patient Advocate Certification Board.
Languages
English
Full Professional
Timeline
Scheduler
Answering Service Care
04.2022 - 03.2024
Ward Clerk
Franklin Foundation Hospital
10.2021 - 02.2023
Patient Access Representative
Lourdes Regional Medical Center
03.2021 - 10.2024
High School Diploma -
Franklin High School
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