Tyesha Harris
Montgomery ,Al
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Mail Courier
United States Postal Service
Montgomery
05.2023 - Current
- Get customer signatures for registered, certified, and insured mail
- Sort incoming letters and parcels
- Assisting in loading and unloading mail and packages into vehicles.
- Upheld company reputation for reliability by maintaining a strong attendance record and consistently meeting delivery deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries related to package deliveries and tracking information.
Customer service agent
Alorica
Montgomery
02.2022 - 05.2023
- Process claims on a web-based application
- Review and research claims
- Determine if the claim is valid to approve
- Refill customer prescriptions
- Take payments from customers
- Answering 40 inbound calls during a shift.
Security Guard
Vinson Guard
Montgomery
08.2018 - 08.2019
- Responsible for securing premises
- Detecting unauthorized individuals
- Excellent customer service
- Guarding entry points.
Cashier
Walmart
10710 Chantilly Pkwy Montgomery Al 36117
10.2022 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Diploma -
George Washington Carver High School
Montgomery, AL05.2017
Skills
- Problem solving
- Computer literate
- Excellent time management
- Customer service
- Organizational skills
- Accuracy and precision
- Outstanding communication skills
- Call center experience
- Problem Resolution
- Payment Processing
- Problem-solving abilities
Timeline
Mail Courier
United States Postal Service
05.2023 - Current
Cashier
Walmart
10.2022 - 10.2023
Customer service agent
Alorica
02.2022 - 05.2023
Security Guard
Vinson Guard
08.2018 - 08.2019
Diploma -
George Washington Carver High School