TYESHA HELEM
Granite City,IL
Summary
Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Overview
15
15
years of professional experience
Work History
BIOMEDICAL TECHNICIAN 1
Fresenius Kidney Care
05.2022 - 06.2024
- Demonstrated expertise in troubleshooting and repairing complex mechanical and electronic issues with medical devices
- Provided training to staff members regarding operation and maintenance of medical devices
- Performed preventative maintenance, troubleshooting and repair of medical equipment
CUSTOMER CARE SPECIALIST
BrightStar
07.2013 - 05.2022
- Successfully managed high call volumes while maintaining quality assurance standards
- Trained new hires on customer care policies and procedures, resulting in improved customer satisfaction ratings
- Navigated multiple computer systems and applications and utilized search tools to find information
LICENSED MASSAGE THERAPIST
Accident & Sports Rehab
09.2009 - 05.2013
- Utilized various massage techniques such as Swedish, deep tissue, trigger point, reflexology, lymphatic drainage and sports massage to provide relief from chronic pain and stress
Education
MASSAGE THERAPIST -
Everest College
Earth City, MO07-2009
ASSOCIATE IN BUSINESS ADMINISTRATION -
Harris-Stowe State University
St. Louis, MO05-2005
HIGH SCHOOL DIPLOMA -
Vashon High School
St Louis, MO06-2001
Skills
- Preventive Maintenance
- Equipment validation
- Documenting service tickets
- Medical device repair
- Equipment troubleshooting
Timeline
BIOMEDICAL TECHNICIAN 1
Fresenius Kidney Care
05.2022 - 06.2024
CUSTOMER CARE SPECIALIST
BrightStar
07.2013 - 05.2022
LICENSED MASSAGE THERAPIST
Accident & Sports Rehab
09.2009 - 05.2013
MASSAGE THERAPIST -
Everest College
ASSOCIATE IN BUSINESS ADMINISTRATION -
Harris-Stowe State University
HIGH SCHOOL DIPLOMA -
Vashon High School
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