Tyesha Henry
Columbus,MS
Summary
Well-qualified dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues.
Overview
7
7
years of professional experience
Work History
Dispatcher
Owner Operater
04.2018 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 3 fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Assembly Line Leader
SMP
09.2021 - 09.2023
- Supervised ongoing daily production phases.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Cultivated professional working relationships with peers and supervisors.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Troubleshot equipment to reduce service calls and downtime.
Customer Service Representative
Convergent Outsourcing
06.2019 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Team Leader
Mcdonalds
07.2016 - 05.2019
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- To lead the line, direct back booth, and assistant with the customer needs.
Education
Associate of Arts - Business Administration And Management
Strayer University
Washington, DC04.2026
High School Diploma -
Columbus High School
Columbus, MS05.2017
Skills
- Delivery Support
- Persuasion
- Personnel Monitoring
- Programming
- Dispatching Workers
- Web Browser Software
- Resource Management Software
Timeline
Assembly Line Leader
SMP
09.2021 - 09.2023
Customer Service Representative
Convergent Outsourcing
06.2019 - 04.2023
Dispatcher
Owner Operater
04.2018 - Current
Team Leader
Mcdonalds
07.2016 - 05.2019
Associate of Arts - Business Administration And Management
Strayer University
High School Diploma -
Columbus High School
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